Vickie Perry
Roanoke
Summary
Results-driven Senior Claim Processing Specialist with Allstate Insurance Companies, adept at enhancing claim workflows and resolving complex discrepancies. Skilled in documentation review and effective communication, I have successfully streamlined processes and safeguarded sensitive information, ensuring compliance and efficiency in high-volume environments. Proven ability to implement corrective measures and improve overall accuracy.
Overview
39
39
years of professional experience
Work History
Senior Claim Processing Specialist III
Allstate Insurance Companies
Roanoke
09.2007 - Current
- Managed claim processing workflows to enhance efficiency and accuracy.
- Coordinated with represented and unrepresented adjusters to verify information and resolve conflicts.
- Analyzed complex attorney demands to identify discrepancies and implement corrective measures.
- Exercise discretion and protect the confidentiality of sensitive information.
- Notify the adjuster of suits, subpoenas, as well as other time-sensitive documents.
Claim Processor
Allstate Insurance Companies
Columbia
03.1986 - 04.2006
- Processed a high volume of claims for the Auto, Homeowner, SIU, & Subrogation departments ensuring accuracy and compliance with company policies and regulations.
- Collaborated with cross-functional teams to streamline claim processing procedures.
- Reviewed claim documentation for completeness and accuracy, resolving discrepancies in a timely manner.
Education
Computer Development -
Yorktown Business Institute
Largo, Maryland 06-1985
High School Diploma -
Eleanor Roosevelt High School
Greenbelt, Maryland 06-1984
Skills
- Critical thinking
- Background in insurance
- Document review
- Conflict resolution strategies
- Task prioritization
- Professionalism and ethics
Timeline
Senior Claim Processing Specialist III
Allstate Insurance Companies
09.2007 - Current
Claim Processor
Allstate Insurance Companies
03.1986 - 04.2006
Computer Development -
Yorktown Business Institute
High School Diploma -
Eleanor Roosevelt High School
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