Victor Gilmer
Chesterfield
Summary
Results-driven professional specializing in loan processing and risk assessment. Proven track record in ensuring compliance and effectively addressing customer needs. Skills poised to enhance operational efficiency and strengthen client relationships in a fast-paced financial setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Loan Specialist
One Main Finanical
Glen Allen
06.2024 - 10.2025
- Conducted credit analysis to approve or deny loan applications based on financial criteria.
- Assisted customers in selecting suitable personal loan products for individual financial needs.
- Processed loan applications, verifying applicant information and document accuracy prior to submission.
- Maintained organized records of customer interactions and loan transactions for compliance purposes.
- Addressed customer inquiries and resolved issues related to personal loans efficiently.
- Promoted loan offerings to potential clients in support of marketing initiatives.
- Processed payments from delinquent accounts per established procedures and regulatory guidelines.
- Resolved inquiries regarding account balances and payment history promptly.
Market Manager
CoStar
Richmond
11.2017 - 08.2023
- Developed and implemented marketing strategies for commercial real estate products and services.
- Analyzed market trends to identify growth opportunities in target segments.
- Oversaw budget allocations, ensuring effective resource management across projects.
- Conducted competitive analysis to enhance positioning of CoStar's offerings.
- Led training sessions for marketing staff on best practices and tool utilization.
- Organized events such as trade shows and conferences to promote products and services.
- Built customer confidence by actively addressing concerns and providing feedback.
- Coached team members to achieve revenue goals through motivation and development.
Education
Bachelor of Science - Busniness Management
Westfield State University
Westfield, MA06-1989
Skills
- Credit analysis and risk assessment
- Loan processing and compliance
- Customer onboarding and engagement
- Market analysis
Affiliations
- Current member of The American Association of Blacks in Energy(AABE). Encourage African American students to pursue careers in energy-related fields and to provide scholarships and other financial aid for such students.
Accomplishments
- Daily audit of team KPIs to ensure targeted training to maintain the highest level of customer service month over month.
Certification
- Real Estate Mortgage Originator NMLS #4099093
- Virginia Health Insurance producer #1040554
References
References available upon request.
Timeline
Personal Loan Specialist
One Main Finanical
06.2024 - 10.2025
Market Manager
CoStar
11.2017 - 08.2023
Bachelor of Science - Busniness Management
Westfield State University