VICTORIA ARCHER
Hopewell
Summary
Dynamic BDC Specialist with a proven track record in customer satisfaction, lead management, and process improvement. Skilled in communication, teamwork, and problem-solving, driving efficient operations and enhanced client relationships.
Overview
1
1
Certification
4
4
years of professional experience
Work History
BDC Specialist
Richmond Ford
Glen Allen, VA
10.2025 - Current
- Supported negotiation efforts by providing sales team with accurate and up-to-date information on available inventory, vehicle specifications, and pricing.
- Streamlined appointment scheduling process, resulting in improved efficiency and increased appointments.
- Managed incoming leads efficiently, resulting in increased response times and higher lead-to-sale conversion rates.
- Collaborated with sales team to create personalized follow-up plans for each client, ensuring high levels of customer retention.
- Provided exceptional service with knowledge of products and services.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
BDC Specialist
Parks Chevrolet Richmond
Richmond, VA
10.2024 - 07.2025
- Developed scripts for communication consistency, streamlining interactions across multiple channels.
- Maintained accurate records of customer interactions, supporting data-driven decisions in marketing strategies.
- Advised customers on vehicle features and financing options, guiding them towards informed purchasing decisions.
- Maintained detailed records of all interactions with customers, ensuring accurate tracking of preferences and needs for future reference.
- Built strong relationships with clients by providing exceptional service and maintaining consistent communication.
BDC Specialist
Loyalty Automotive
Chester, VA
10.2022 - 01.2024
- Utilized CRM systems to track leads and follow up with potential customers, ensuring timely responses.
- Collaborated with sales team to identify opportunities for upselling services based on customer needs.
- Managed inbound and outbound communications to enhance customer engagement and satisfaction.
- Scheduled appointments efficiently, optimizing service department workflow and minimizing client wait times.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
Education
No Degree - Interior Design & Business Management
Radford University
Radford, VAHigh School Diploma -
Thomas Dale High School
Chester, VA06-2019
Skills
- CRM software
- Call center experience
- Lead follow-up
- Customer outreach
- Email management
- Multitasking
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Customer satisfaction
- Excellent communication
- Teamwork and collaboration
- Adaptability and flexibility
Certification
- Licensed MVDB - October 2025-Present
Timeline
BDC Specialist
Richmond Ford
10.2025 - Current
BDC Specialist
Parks Chevrolet Richmond
10.2024 - 07.2025
BDC Specialist
Loyalty Automotive
10.2022 - 01.2024
No Degree - Interior Design & Business Management
Radford University
High School Diploma -
Thomas Dale High School