Summary
Overview
Work History
Education
Core Competencies
Technical Skills
Timeline
Generic

Victoria Bridgeman

Gloucester

Summary

Detail-oriented administrative and customer service professional with 10+ years of experience supporting business operations, customer relations, claims processing, office administration, and retail leadership. Proven ability to manage complex workflows, coordinate cross-functional teams, reconcile financial transactions, train employees, and build strong customer relationships. Recognized for exceptional organization, accuracy, professionalism, and the ability to thrive in fast-paced environments.

Overview

2027
2027
years of professional experience

Work History

Board Claims Analyst

Smurfit Westrock
West Point, VA
07.2020 - Current
  • Coordinate customer claims from initiation through resolution while maintaining accuracy and timely communication.
  • Partner with carriers, mills, sales teams, and customers to resolve product issues efficiently.
  • Manage Paperwise documentation and multiple internal business systems.
  • Back up teammate for customer sample requests, obtain approvals, complete required documentation, and monitor fulfillment timelines.
  • Build strong customer relationships through responsive communication and proactive follow-up.
  • Collaborate across departments using Microsoft Teams to support daily operations and continuous improvement.
  • Maintaining strict confidentiality with all personal data as per company guidelines.
  • Demonstrates a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
  • Mentoring team members, sharing expertise in claims analysis techniques, and fostering professional growth within the department.

Office Assistant

Food Lion
Saluda, VA
02.2020 - 07.2020
  • Managed daily cash office operations, including safe reconciliation, register balancing, and bank deposits.
  • Processed Western Union transactions, lottery sales, loans, and cash pickups.
  • Trained new associates while coordinating front-end staffing and customer service.
  • Resolved cash discrepancies and maintained accurate financial records.
  • Opened and closed the store while ensuring operational security.
  • Contributed to a positive work environment by fostering open communication among colleagues.

Assistant Store Manager

Hibbet Sports
Gloucester, VA
08.2019 - 01.2020
  • Assisted in daily store operations, ensuring smooth workflow and customer satisfaction.
  • Led employee coaching, scheduling, staff meetings, and performance management.
  • Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Processed sales, returns, RTVs, and merchandising updates.
  • Monitored inventory levels, facilitating timely replenishment to optimize stock availability.
  • Ensured compliance with company policies and procedures during store audits.
  • Resolved customer inquiries and complaints efficiently, enhancing the overall shopping experience.

Contract Processor

Williamsburg Plantation Resort
Williamsburg, VA
10.2017 - 08.2019
  • Processed vacation ownership contracts, ensuring accuracy through diligent proofreading and attention to detail.
  • Managed customer payments, cancellations, and contract documentation.
  • Maintained inventory records using Microsoft Excel.
  • Supported management and customers through professional communication.
  • Assisted in training new staff on contract processing procedures and software tools.

Claims Coordinator

WestRock
West Point, VA
2014 - 2017
  • Managed customer claims while coordinating with mills and transportation carriers.
  • Entered and tracked claims using multiple business systems.
  • Maintained accurate documentation and strong customer relationships.
  • Collaborated with internal teams to resolve discrepancies in claims submissions.
  • Analyzed claim data for trends, providing insights to improve claims handling efficiency.
  • Trained new staff on best practices for claims processing and system usage.
  • Provided exceptional customer service by addressing client inquiries promptly and effectively, demonstrating empathy and understanding while working towards swift resolutions.

Cashier

Lowes Home Improvment
Gloucester, VA
2011 - 2014
  • Delivered exceptional customer service in a high-volume retail environment.
  • Processed transactions, returns, stocking, and merchandising responsibilities.
  • Supported front-end operations while maintaining store standards.
  • Trained new cashiers on procedures, policies, and customer service standards.
  • Resolved customer complaints promptly, ensuring positive shopping experiences.
  • Greeted customers entering the store and responded promptly to customer needs.

Education

High School Diploma -

Gloucester High School
Gloucester, VA
06-2011

Core Competencies

Customer Service • Claims Management • Administrative Support • Office Operations • Cash Handling & Reconciliation • Microsoft Office Suite • Microsoft Excel • Inventory Control • Team Collaboration • Employee Training • Bank Deposits • Financial Reporting • Process Improvement • Scheduling • Problem Solving

Technical Skills

Microsoft Office • Microsoft Excel • Microsoft Outlook • Teams • Paperwise • POS Systems • Cash Management Systems • Inventory Systems

Timeline

Board Claims Analyst

Smurfit Westrock
07.2020 - Current

Office Assistant

Food Lion
02.2020 - 07.2020

Assistant Store Manager

Hibbet Sports
08.2019 - 01.2020

Contract Processor

Williamsburg Plantation Resort
10.2017 - 08.2019

Claims Coordinator

WestRock
2014 - 2017

Cashier

Lowes Home Improvment
2011 - 2014

High School Diploma -

Gloucester High School

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Victoria Bridgeman