Victoria Brown
Forest
Summary
I've worked in an analytical role for the past decade and have honed in skills for collaborative projects, team building and troubleshooting. I thrive in working alongside others and seek out how to learn and educate myself on application functionality, user management and organization.
Overview
19
19
years of professional experience
Work History
Clinical Analyst II
PostAcute Clinical Informatics
Lynchburg, VA
12.2016 - Current
- Build new user profiles within Netsmart Homecare application along with remote access setup, device maintenance setup and troubleshooting
- Coordinate and implement all training for new users within Netsmart Homecare utilizing General Orientation schedule for Home Health and Hospice
- Support and maintain Netsmart Homecare and Netsmart Homecare Test for claims dropping and functionality with new releases
- Provide support for version changes to Netsmart Homecare on site and via remotely after version upgrades and patches
- Maintain Netsmart Homecare on site for users that require additional training and technical support
- Support multiple applications within the hospitals for Trauma Registry, Transportation/EMS teams and Case Coordination???
Medical Social Worker
Centra Hospice
Lynchburg, VA
05.2016 - 12.2016
- Covered all long-term care and assisted living facilities in Bedford and Lynchburg Business units for social work support to patients
- Provided support during transition of Inpatient Unit at Virginia Baptist to Guggenheimer, while serving as Inpatient Social Worker
- Created care plans according to family and patient needs
- Served as part of IDT teams for Inpatient, Bedford Business Unit and Lynchburg Business unit for all facility resident in those localities
- Collaborated with massage, music and volunteer therapy services for added support to families and patient’s quality of life
Medical Social Worker
Oakwood Health and Rehab
Bedford, Virginia
10.2014 - 05.2016
- Create care plans appropriate to the resident’s goals for skilled nursing and long-term residents
- Plan and organize discharges for all skilled residents and order DME equipment as needed for safe mobility upon discharge
- Work strongly with allied professionals and nursing staff to create the most appropriate outcome for resident and their family both skilled and long-term
- Maintain a behavioral log for residents so that appropriate interventions are implemented for safety
- Assist families with end of life care decisions and hospice care transitions
Local Long-Term Care Ombudsman
Central Virginia Area Agency on Aging
Lynchburg, Virginia
10.2013 - 09.2014
- Served as LTCO in Amherst, Appomattox, Bedford, Campbell counties and Lynchburg City
- Worked with Adult Protective Services regarding elder abuse and neglect in all adult day care, private homes, nursing and assisted living facilities
- Responsible for documentation of all cases directly reported to State Ombudsman
- Develop and implement trainings on elder abuse and resident rights for community and facility InServices
Volunteer Coordinator
YWCA of Central Virginia
Lynchburg, Virginia
03.2011 - 04.2012
- Served as Head Trainer and Recruiter for Volunteers for the Sexual Assault Response Program
- Created and kept volunteer and staff monthly on-call calendar and newsletter
- Served as an Advocate for sexual assault victims while at Emergency Department at Lynchburg General Hospital
- Developed trainings for community presentations regarding awareness and recruitment
- Provided direct/indirect services and referrals for victims of sexual violence, National Hotline for Sexual Assault victims
Victim Advocate
YWCA of Central Virginia
08.2007 - 03.2010
- Assisted sexual assault victims during forensic exam and during investigative interviews
- Provided case management for 60-85 clients
- Created a monthly on-call calendar for staff and volunteers of the Sexual Assault Response Program (SARP)
- Provided educational presentations within the community for awareness
- Maintained direct/indirect services with clients regarding Court hearings and other Allied Professional meetings
Education
Bachelor of Science - Human Services
Old Dominion University
Norfolk, Virginia12-2008
Associates - General Studies
Central Virginia Community College
Lynchburg, Virginia12-2004
Skills
- Patient safety
- Healthcare analytics
- HIPAA
- Quality improvement
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Clinical process knowledge
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Organizational skills
- HIPAA compliance
- Effective communication
Interests
Yardwork and plants are a true calling and passion If it can be rescued, it will find a home with me!, Playing the piano has been a lifelong gift, Anything outside that we can do as a family (fishing, boating, golfing, etc) is always welcomed
Timeline
Clinical Analyst II
PostAcute Clinical Informatics
12.2016 - Current
Medical Social Worker
Centra Hospice
05.2016 - 12.2016
Medical Social Worker
Oakwood Health and Rehab
10.2014 - 05.2016
Local Long-Term Care Ombudsman
Central Virginia Area Agency on Aging
10.2013 - 09.2014
Volunteer Coordinator
YWCA of Central Virginia
03.2011 - 04.2012
Victim Advocate
YWCA of Central Virginia
08.2007 - 03.2010
Associates - General Studies
Central Virginia Community College
Bachelor of Science - Human Services
Old Dominion University