Victoria Cox
Winchester,VA
Summary
Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Overview
10
10
years of professional experience
Work History
Personal Shopper
Walmart
Winchester, Va
02.2023 - Current
- Shop accurately
- Load and deliver groceries into POV
- Maintain food safety
- Communicate with customers
- Maintain outstanding metrics
- Maintain clean driving record
- Curated personalized shopping experiences based on client preferences and budget constraints.
- Streamlined order processes through efficient use of inventory management systems.
- Resolved customer inquiries and issues, ensuring prompt and effective solutions.
Rural Carrier
United States Postal Service
Boyce, Va
07.2022 - 02.2023
- Inspect company vehicles.
- Operated postal delivery vehicle while adhering to safety regulations and best practices.
- Load and deliver on route.
- Addressed customer inquiries and concerns, fostering positive community relationships through effective communication.
- Delivered mail efficiently across designated rural routes, ensuring timely service to all customers.
Assistant store manager
H.N. Funkhouser
Winchester, Va
05.2016 - 06.2022
- Service in a timely manner
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Enhanced customer service experience by training staff on engagement techniques and conflict resolution strategies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Inventory management
- Ordering supplies
- Maintain food safety
- Customer resolution
- Ensuring a clean restaurant
- Checking in new deliveries
- Developed employee schedules, balancing labor costs with operational needs for optimal performance.
- Led daily operations, ensuring efficient workflow and adherence to store policies.
- Trained and mentored staff, fostering a collaborative team environment.
Education
Certificate - CVS Health call center Customer service
Coursera
Winchester, VA03-2026
Diploma -
James Wood High School
Winchester, Va05-2015
Skills
- Teamwork
- Customer service
- Attention to detail
- Planning and organization
- Clear communication
- Decision-making
- Problem solving
- Leadership
- Route efficiency
- Customer care
- Dispute resolution
- Cash Management
- POS system
- Customer engagement
Timeline
Personal Shopper
Walmart
02.2023 - Current
Rural Carrier
United States Postal Service
07.2022 - 02.2023
Assistant store manager
H.N. Funkhouser
05.2016 - 06.2022
Certificate - CVS Health call center Customer service
Coursera
Diploma -
James Wood High School