Victoria Czaia
Hampton
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Professional Acquisition Specialist
Defense Logistics Agency Troop Support
06.2016 - Current
- Cradle to Grave customer account specialist to include using SAP
- Excel, Microsoft office to assist with customers; Work Special Measurements for Marine Corps recruits
- Communicates with contracting, supply planners, and CAD/Designers for execution and expedited delivery regarding special measurement orders
- Executing stock transport orders to preposition DLA Government owned material at service managed Marine Corp recruit training centers
- Enhances customer relationships by participating in customer outreach initiatives to assess customer satisfaction and inform customer of new capabilities
- Responsible for the receipt, validation, and pricing of customer sales orders
- Researches, creates and releases monthly reports for all Marine Corp exchanges
- Compiles and distributes to responsible parties in various work disciples in order to expedite the process
- Completes Supply Discrepancy, Quality Notifications; Product Quality Deficiency Reports
- Provides information and resolution to Customer’s via Customer Relationship Management
- Develops and maintains database and tracking for Marine Corp customers
- Monitors, expedites, and processes priority backorder related to routing supply problems for customer requisitions
- Complete customer cancellations upon request
- Audit Readiness proficient
- Inputs special measurement date and delivers finished
- Planned and facilitated war game scenarios to assist level of communication on the floor
- Mentor for the Workforce Recruitment Program Defense Logistics Agency (DLA)
Material Analyst
Munters Corporation
07.2014 - 01.2015
- Determined the required materials and generating purchase orders
- Monitored material activities by identifying issues within the Build of Material interpreted the consistency and quality of incoming materials
- Communicated with vendors on lead-time and fluctuations in inventory materials
- Confirmed material shipments arrived in a timely manner
- Complex situations with supply chains, purchasing, and planning were resolved
- Articulated with domestic and international customers in regards to final product
- Reviewed work orders to set up deliveries
- Confirmed inventory and reported trends securing 100% efficiency to Material Review Board
- Researched avenues to reduce spending while maintaining consistency in product quality
- Coordinated with internal departments and managing external stakeholder relations
- OSHA compliant
Candidate
New Hampshire State Senate Candidate
06.2012 - 11.2012
- Entered as a political candidate for the local New Hampshire State Senate seat
- Debated complex issues and policies with incumbent via live television
- Campaigned within four districts by means of town halls and personnel appearances
- Meet and Greets with individuals
- Transformed public image by media communications, press releases, TV, radio, and direct mail to maximize campaign reach
- Managed fund-raising, budgeting, invoicing, and strategic polling efforts
- Articulated issues that were pertinent to the community as a whole
Staff
Team Coordinating Agency/Crossroads
12.2009 - 12.2010
- Operated safety measurements alongside of co-staff to ensure the environment of adolescent home was safe
- Observed adolescents behavior during group meetings
- Attention to detail in body language of one on one meetings
- Administered medication as prescribed
- Exercised proper restraining methods when adolescent was a threat to himself or others
- Collaborated with psychiatrist on adolescents’ past and present behaviors
- Assisted adolescents with the application process for employment
- Taught job interviewing skills
- Collaborated with various local businesses to consider employment opportunities for agency participants
- Spearheaded a poetry group for adolescents
- Adolescents of group home read poetry at the local Barnes and Noble
TESOL Instructor
EF English First
03.2008 - 10.2009
- Gauged Chinese employees’ ability to read, write and speak English
- Established and Interpreted complex situations that could arise within the business realm
- Canon, Siemens, ABB, and the Fourth Military Medical Universities were visited and taught the guidelines and PowerPoint instructions and study tools
- Employees to interact more efficiently with contacts and potential clients were taught strategies
- Provided instructional techniques and strategies to communicate to the company client(s)
- Determined the play-acting the interaction between employee and new client(s)
- Developed, implemented English learning lessons to elementary, middle, and high school students
- Lead students to work as a team by launching a project entitled 'Make A Child Smile (MACS)' for terminally ill children as a means to develop awareness of those in other countries
- Participated in social activities to build English language proficiency
- May 12th 2008 – Chengdu, China: Cradle to Grave Red Cross Disaster Action Team member
- Collaborated with Xi’an officials and volunteers by sharing information and knowledge gained
- Analyzed security and operational risks to officials and volunteers
- Instructed the Xi’an Red Cross on deployment protocol
- Assisted with the search for survivors under debris
- Provided instructions to Red Cross volunteers to prepare water, food, and blankets for the survivors
- Delegated areas to search for survivor
- Designated an area where the deceased could be respectfully placed
- Prompted individuals to apply psychological first aid to assist survivors in the tragic situation
- Xi’an Red Cross Recognition Award (December 2008)
TESOL Instructor
Holy Angels Public School
03.2007 - 10.2007
- Evaluated and documented the English skills of Indian students ranging from lower/upper kindergarten to high school
- Planned and applied kinesthetic, visual and auditory approaches to ensure understanding of subject
- Designed lessons to be interesting and interactive to hold learners’ interest
- Formatted syllabi's that included establishing various career directives for high school students; assisted with college applications
- Prepared situational role plays between students to further the communicative English aspect
- Established and collaborated a working relationship with faculty to warrant proper applications of the English language
- TESOL Certification 2007
- India's 60th Independence Day - Guest Speaker- Munaar, India (2007)
Director of Health Information
The Oxford Rehabilitation & Health Care Center
07.2006 - 02.2007
- Supervised an employee of the various tasking of a medical records office including proper filing
- Worked directly with heads of departments on problem solving issues
- Reported issues to staff in morning meetings
- Outlined detailed daily reports on billing and coding
- Archived medical reports yearly
- Reported daily to nursing stations
- Verified insurance for residency eligibility
- Archived medical records yearly
- Continually communicated with insurance companies to ensure medications were covered
- Identified fraudulent errors made by insurance companies
- Researched information for legal team
- Reported, prepared and released critical reports about complex situations
- Complied with HIPPA laws
Red Cross Disaster Action Team member
American Red Cross Northeastern Massachusetts
01.2005 - 02.2007
- Responded to fire calls, explosions, hurricanes and floods
- Exercised in mock drills
- Continued knowledge of various policies and reports
- Completed all training including CPR, First Aid, Diversity, and Psychological First Aid
- Preparedness school age children in Program Pillowcase
- Installed free smoke alarms
- Informed homeowners on exit procedures for their families
- First Aid, Medical Emergencies; CPR Training
- Certificate of Appreciation
- Recognition for Extraordinary Personal Action (2006)
Medical Records
Home Health VNA Merrimack Valley Hospice
06.2005 - 04.2006
- Answered inquiries relating to new patients
- Managed medical record process
- Completed new patient charts
- Retrieved and prepared charts for nursing visits
- Arranged for photocopies of insurance to be sent to insurance companies
- Prepared patient records to be released to physicians and family
- Completed reports for the Director
- Requested medical equipment for patients in hospice and at home
- Documented expired patients and prepared for delivery of news to families
- Informed nursing staff of expired patients
- Communicated the families need of removal of medical equipment to the supplier
- Contacted grief services for families
Education
Master of Science - Master of Science Justice Studies, Graduate Certificate Terrorism and Homeland
Southern New Hampshire University
Manchester, NH04.2016
Bachelor’s Degree - Public Administration
Southern New Hampshire University
Manchester, NH01.2014
Skills
- Forecasting
- Continuous improvement
- Supply chain management
- Vendor relations
- Logistics coordination
- Material management
- Review requisitions
- Order processing
- Problem-solving aptitude
- Risk management
- ERP systems proficiency
- Quality assurance
- Written communication
- Adaptability
- Time management abilities
- Inventory control
- Professionalism
- Critical thinking
- Goal setting
- Conflict resolution
- Interpersonal skills
- Team building
- Self motivation
- Effective communication
Accomplishments
- Documented and resolved vital issue in which led to !00% stock on hand for Marine Corps basic training
- Used Microsoft, SAP, Enterprize Business Systems, Excel, and Virtual Item Manager to develop inventory tracking spreadsheets.
- Resolved product issue through replacing materiel to ensure the efficiency of said product.
- Achieved product capability by completing with accuracy and efficiency.
- Resolved materiel issue by communicating with vendor with complete accuracy.
- Forecasting the amount of funding needed to keep products in stock.
Certification
- Life Cycle Logistics Level I & II (02/01/18)
- Counterintelligence Awareness Training (01/31/19)
- Antiterrorism Level I (12/03/19)
- TESOL Certification (2007)
Affiliations
- Conservation Committee- Land and Animals (Atkinson, NH 2012)
- Zoning Board of Adjustment- Residential or Business Zoning (Atkinson, NH 2012)
- Cultural Improvement Team (2018)
Awards
- Certificate of Appreciation (2018)
- DLA Troop Support- Team Member of the Month (04/2017)
Relevant Coursework Licenses Certifications
- Fundamentals of Systems Acquisition Management
- Advanced Customer Service – Excellence in Service
- Performance Based Logistics (PBL)
- Contracting Overview
- DLA Customer Assistance Logistics
- DLA Quality Assurance/Technical Overview
Timeline
Professional Acquisition Specialist
Defense Logistics Agency Troop Support
06.2016 - Current
Material Analyst
Munters Corporation
07.2014 - 01.2015
Candidate
New Hampshire State Senate Candidate
06.2012 - 11.2012
Staff
Team Coordinating Agency/Crossroads
12.2009 - 12.2010
TESOL Instructor
EF English First
03.2008 - 10.2009
TESOL Instructor
Holy Angels Public School
03.2007 - 10.2007
Director of Health Information
The Oxford Rehabilitation & Health Care Center
07.2006 - 02.2007
Medical Records
Home Health VNA Merrimack Valley Hospice
06.2005 - 04.2006
Red Cross Disaster Action Team member
American Red Cross Northeastern Massachusetts
01.2005 - 02.2007
Bachelor’s Degree - Public Administration
Southern New Hampshire University
Master of Science - Master of Science Justice Studies, Graduate Certificate Terrorism and Homeland
Southern New Hampshire University
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