Victoria Dykes
Herndon
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier, Customer Service
Home Depot
Blacksburg
06.2021 - Current
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Handled returns and exchanges while ensuring store policies were followed.
- 100% pass rate on monthly accuracy cart tests (August 2021–present).
- OSHA Reach Truck Certified.
Facilities Attendant
McComas Gym, Virginia Tech
Blacksburg
08.2024 - 08.2025
- Utilized Fusion application to monitor member check-ins and track attendance within gym.
- Maintained cleanliness of facilities while upholding code of conduct standards.
Field Study Intern
Blacksburg High School
Blacksburg
09.2024 - 05.2025
- Studied under a teacher to learn how to maintain the classroom, and to learn problem-solving skills between students and the teacher.
- Tutored students in Biology, as well as assisted in classroom activities.
- Assist in monitoring student work through Google Classroom.
- Maintained order within the classroom, often helping the teacher with disciplinary action.
Welcome Leader
Weeks of Welcome, Virginia Tech
Blacksburg
08.2024 - 08.2024
- Help ease students into college life by assisting with move-in and participating in activities.
- Provide direction and important information for campus life.
- Promoted a welcoming environment through inclusive practices and community-building efforts.
Education
Bachelor of Arts - Human Development and Family Science
Virginia Tech
Blacksburg, VA05.2026
Skills
- Excellent Communication and Interpersonal Language
- Organized
- Team Player
- Listener
- Classroom management
- Student tutoring
- Conflict resolution
- Customer service
- Excel
- Fusion
- Microsoft 365
Volunteer Experience
- Chesapeake Regional Hospital Cardiac and Post-Surgery Unit, 40 hours, Assisted nurses by monitoring patient vitals, providing food for patients, and nurture
- Red Cross Portsmouth Naval Hospital Psychiatric Unit, 70 hours, Observed patients in a psychiatric setting including inpatient and outpatient units, as well as intakes
- Eastern Montgomery Elementary School Boys and Girls Club, 20 hours, Created exciting opportunities for students to grow and play, Kept careful observation of children in a controlled environment
- The Vine Church, 40 hours, Assist with coffee and communion set-up and tear-down
- Delta Chi Gamma Service Sorority, 30, Hours accumulated by assisting in Philanthropy weeks, Bingo Night with English Meadows Retirement Facility, New River Valley clean up, Virginia Tech Big Event, Heart Walk, Alzheimer's Walk
Certification
- CNA 2021-2023
References
References available upon request.
Timeline
Field Study Intern
Blacksburg High School
09.2024 - 05.2025
Facilities Attendant
McComas Gym, Virginia Tech
08.2024 - 08.2025
Welcome Leader
Weeks of Welcome, Virginia Tech
08.2024 - 08.2024
Cashier, Customer Service
Home Depot
06.2021 - Current
Bachelor of Arts - Human Development and Family Science
Virginia Tech
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