Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Fauntleroy

Tappahannock

Summary

Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.

Healthcare professional with strong foundation in patient care and medical support. Adept at handling patient needs, collaborating with healthcare teams, and ensuring clean and safe environment. Known for reliability, adaptability, and commitment to achieving positive patient outcomes.

Energetic Nurse Aide with 10+ years of experience providing comprehensive support and care to patients. Committed to increasing treatment knowledge through hands-on learning for professional development. Skillful in solving complex problems and staying calm in emergency situations.

Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.

Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CSR Tier 2

All Points Broadband
09.2022 - Current
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Followed up with customers to ensure their satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Gathered feedback from customers regarding products and services.
  • Performed account maintenance activities such as updating client information in databases.
  • Participated in team meetings or training sessions when necessary.
  • Researched potential new routes for a more efficient installation process.
  • Scheduled appointments for home installations, as well as service calls.
  • Assist techs while they are out in the field with any issues that may arise.
  • Set up equipment for the tech, such as getting routers/mesh ready and logging them into the cloud.

School Secretary

Colonial Beach High School
01.2019 - 08.2022
  • Greeted visitors and answered phone calls, providing information to parents and staff members.
  • Provided administrative support to the principal, teachers, and other school personnel.
  • Maintained student records, including attendance data and grade reports.
  • Prepared letters, memos, agendas, newsletters, reports and other documents for distribution.
  • Assisted in creating a database of contact information for all staff members.
  • Printed out various documents such as exams or test papers for teachers use in class.

Nursing Assistant

Farnham Manor
10.2015 - 03.2021
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented care actions by completing records and logs in medical software system.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.

Medical Receptionist

NNK Free Clinic
01.2017 - 01.2019
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Checked patients in and out for appointments and collected co-payments.
  • Entered insurance, demographics and health history into patient database.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Education

Phlebotomy Certification - Phlebotomy

J Sargeant Reynolds Community College
Richmond, VA
07-2014

Some College (No Degree) - Nursing

Rappahannock Community College
Warsaw, VA
01-2009

High School Diploma -

Washington And Lee High School
06-2002

Skills

  • Complaint Handling
  • Complaint resolution
  • Data Entry
  • Data Collection
  • Inbound and Outbound Calling
  • Scheduling
  • Paperwork Processing
  • Coordination
  • Insurance Verification
  • HIPAA Compliance
  • Medical Terminology
  • Medical Charting
  • Referral Verification
  • Payment Collection
  • Medical Billing
  • Patient registration
  • Direct patient care
  • Scheduling appointments
  • Recording vital signs
  • Vital signs monitoring
  • HIPAA guidelines
  • Medical charting

Certification

  • Phlebotomy Technician Certification (CPT) - National Healthcareer Association.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

CSR Tier 2

All Points Broadband
09.2022 - Current

School Secretary

Colonial Beach High School
01.2019 - 08.2022

Medical Receptionist

NNK Free Clinic
01.2017 - 01.2019

Nursing Assistant

Farnham Manor
10.2015 - 03.2021

High School Diploma -

Washington And Lee High School

Phlebotomy Certification - Phlebotomy

J Sargeant Reynolds Community College

Some College (No Degree) - Nursing

Rappahannock Community College

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Victoria Fauntleroy