Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Meaux

Chesapeake

Summary

Motivated Customer Service Representative with over 20 years of retail experience in a fast-paced, team-based environment. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator, with fluency in Spanish. Independent, quick-thinking team player seeking a role offering increased responsibility.

Overview

11
11
years of professional experience

Work History

Express Lane Supervisor

Harris Teeter Supermarkets Inc
Chesapeake
05.2018 - Current
  • Supervise 15+ employees within the Personal Shopping Department, ensuring efficient operations and high-quality customer service
  • Manage Western Union transactions, including creating money orders and processing wire transfers
  • Handle lottery operations, including counting and reconciling lottery funds and balancing with store deposits
  • Order store supplies (e.g., candy, bags, gift cards, receipt paper) and ensure proper stock levels at registers
  • Maintain and update gift card displays to maximize sales
  • Conduct regular product checks to ensure all items are within their expiration dates
  • Develop and manage schedules for the Personal Shopping Department, ensuring adequate coverage
  • Perform employee performance reviews and document progress for future improvements
  • Provide training and cross-training to new employees on store systems and customer service procedures
  • Monitor customer flow and adjust staffing to minimize wait times and improve service quality
  • Build relationships with customers to ensure their return and overall customer satisfaction
  • Led weekly team meetings to communicate updates, provide coaching, and address any concerns or challenges faced by the team members
  • Resolved escalated customer issues promptly and effectively, maintaining a high level of professionalism at all times
  • Maintained up-to-date knowledge of product offerings, pricing information, promotions, and company policies to provide accurate information to customers
  • Assisted with the hiring process by conducting interviews and participating in candidate selection decisions
  • Developed and maintained departmental policies and procedures to ensure consistency and compliance with company standards

Customer Service/Floral Designer

Petals & Blooms
Honolulu
12.2016 - 03.2018
  • Provide fast and friendly customer service which created a positive experience to build repeat business
  • Taking care of the payroll for the store as well as the monthly and weekly reports
  • Making custom floral arrangements
  • Processed Teleflora and FTD floral orders
  • Delivered floral arrangements
  • Taking care of making weekly bank deposits for the store
  • Created new advertisements and sales to increase profits for the location
  • Resolved client concerns quickly and professionally
  • Monitored special orders and ensured they were met in a timely manner
  • Inventoried plants and flower care supplies and ordered more
  • Set up and broke down holiday and seasonal displays
  • Processed cash and credit payments rapidly and accurately

Customer Service Representative

P.RE. Sales Inc
San Diego
03.2014 - 12.2014
  • Provide quotes to businesses calling in for party rental equipment
  • Creating invoices and sending them to businesses to pay
  • Taking care of warranty issues
  • Processing payments for customers
  • Managing distributor accounts
  • Working directly with logistics companies and getting freight quotes
  • Creating bill of ladings to ship pallets of rental equipment to businesses
  • Helping to train new employees
  • Helping to maintain the accounts payable books
  • Filing paperwork
  • Helping to maintain the website and fix anything that might need to be fixed on it
  • Selling and answering questions regarding the party rental equipment sold
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Provided elevated customer experience to generate a loyal clientèle
  • Learned, referenced and applied product knowledge information
  • Answered customer questions and offered details about products and services while efficiently processing orders and managing account details
  • Assisted customers promptly and politely, in person and via telephone
  • Contacted customer to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events

Education

High School -

Eastlake High School
Chula Vista, CA
01.2005

Skills

  • Team building
  • Customer service
  • Performance management
  • Schedule management
  • Processes and procedures
  • Coaching and mentoring
  • Documentation and reporting
  • Multitasking Abilities

Timeline

Express Lane Supervisor

Harris Teeter Supermarkets Inc
05.2018 - Current

Customer Service/Floral Designer

Petals & Blooms
12.2016 - 03.2018

Customer Service Representative

P.RE. Sales Inc
03.2014 - 12.2014

High School -

Eastlake High School

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Victoria Meaux