Victoria Morris
Mineral
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
06.2023 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Completed store opening and closing procedures and balanced tills.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Salesperson
Advance Auto Parts
04.2023 - 06.2024
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Located merchandise across various stores to address customer needs.
Barista
Starbucks
08.2021 - 06.2023
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Used POS system to accurately enter orders and process payments.
- Maintained regular and consistent attendance and punctuality.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Taught proper procedures and strategies for success to new employees.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelor of Science - Counseling And Applied Psychology
Arizona State University
Online05.2026
High School Diploma -
Homeschool
Palmyra, VA12.2022
Skills
- Available Weekends
- Soft Selling
- Ability to Adapt
- Upselling
- Team Player
- Adaptable and Flexible
- Stocking Supplies and Retail Products
- Cash Register Operation
- New Hire Training
- Product Display
Certification
- Coffee Master, Starbucks - August 2022
- Automotive Technician Training - January 2023 - November 2023
- EVOC III - April 2024
- NREMT-B - May 2024
- ICS 100, 200, 700, 800 - May 2024
- Hazmat Awareness - May 2024
- MCIM II - April 2024
Timeline
Shift Supervisor
Starbucks
06.2023 - Current
Salesperson
Advance Auto Parts
04.2023 - 06.2024
Barista
Starbucks
08.2021 - 06.2023
Bachelor of Science - Counseling And Applied Psychology
Arizona State University
High School Diploma -
Homeschool
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