Victoria Randall
Gloucester,VA
Summary
I aim to obtain a position that will allow me to apply for my degree, grow, and gain experience in the medical field. I will use my organizational skills and plan to achieve my objective and acquire an uplifting work environment and sustainability.
Overview
9
9
years of professional experience
Work History
Patient Representative
Tidewater Physicians Multispecialty Group
03.2018 - Current
- Ensured a positive initial experience for patients by offering friendly greetings upon their arrival
- Managed customer service responsibilities which included telephone answering and complaint resolution
- Served as the primary point of contact for patient scheduling
- Accepted payments through cash, check, and credit cards
- Ensured accuracy of insurance information
- Ensured accuracy of insurance care gap information for patients
- Facilitated orientation for newly hired staff members
- Managed daily end of day deposit responsibilities.
- Notarized various types of documents
Patient Representative
Mary Immaculate Hospital
01.2017 - 03.2018
- Ensured a positive initial experience for patients by offering friendly greetings upon their arrival
- Managed customer service responsibilities which included telephone answering and complaint resolution
- Accepted payments through cash, check, and credit cards
- Efficiently managed the processing of birth certificates
- Notarized birth certificates.
Customer Service Representative
Hampton Roads Iceplex
11.2015 - 12.2016
- Ensured a positive initial experience for patients by offering friendly greetings upon their arrival
- Managed customer service responsibilities which included telephone answering and complaint resolution
- Accepted payments through cash, check, and credit cards
- Identified appropriate price points for products and services
- Organized and managed lesson assignments
- Facilitated orientation for newly hired staff members
- Managed daily end of day deposit responsibilities.
Education
BBA - Medical Service Management
Bryant And Stratton College
03-2025
High School Diploma -
Gloucester High School
Gloucester, VA06-2013
Skills
- Proficient with Microsoft Office programs
- Knowledge of EHR software
- Excellent customer service skills
- Knowledge of insurance/billing
- Understanding of medical terminology
- Scheduling patient appointments
- Organization of patient charts
- Outstand telephone communication
- Excellent organization skills
- Understanding of daily deposits
- Type 50 wpm
References
References available upon request.
Timeline
Patient Representative
Tidewater Physicians Multispecialty Group
03.2018 - Current
Patient Representative
Mary Immaculate Hospital
01.2017 - 03.2018
Customer Service Representative
Hampton Roads Iceplex
11.2015 - 12.2016
High School Diploma -
Gloucester High School
BBA - Medical Service Management
Bryant And Stratton College
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