Victoria Rivas
Newport News
Summary
Dedicated medical receptionist skilled in appointment scheduling, medical records management, and customer service. Proven ability to enhance clinic workflow and foster a welcoming environment for patients.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
MyDr Family Clinic
Orlando, FL
01.2026 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Processed patient registrations and insurance verifications with a focus on accuracy.
- Oversaw daily front desk operations, fostering a welcoming environment for patients and visitors.
- Maintained current and accurate medical records for patients.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Artist Assistance
Steffortless ENT
Remote
02.2023 - Current
- Assisted in creating innovative art concepts and installations to support artistic vision.
- Coordinated logistics for exhibitions, ensuring seamless setup and execution of events.
- Managed inventory of art supplies, maintaining organization and availability for projects.
- Supported artist in daily tasks, facilitating a productive studio environment.
Customer Service Representative
Frank Gay Services
Orlando, FL
03.2025 - 11.2025
- Implemented solutions for recurring issues, reducing escalations and improving service quality.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Assisted in resolving customer complaints and grievances.
Human Resources Administrator
Rey Logitics Inc
Orlando, FL
09.2022 - 03.2023
- Managed recruitment processes, enhancing candidate experience and streamlining onboarding procedures.
- Developed and implemented HR policies, ensuring compliance with labor laws and company standards.
- Facilitated employee training sessions, promoting professional development and skills enhancement.
- Coordinated performance appraisal systems, driving improvements in employee engagement and productivity.
Canvassing Team Leader
Momentum Solar
Orlando, FL
06.2020 - 07.2022
- Led canvassing teams to drive community engagement and increase solar adoption rates.
- Developed training materials and conducted workshops to enhance team performance and knowledge.
- Implemented strategic outreach initiatives to expand market presence and build customer relationships.
- Coordinated logistics for door-to-door campaigns, ensuring efficient route planning and time management.
Customer Service Representative
Continuum Global Solutions
Orlando, FL
06.2021 - 04.2022
- Resolved customer inquiries efficiently through multiple communication channels.
- Enhanced customer satisfaction by providing accurate product information and support.
- Collaborated with team members to streamline service processes and improve response times.
- Trained new representatives on systems and best practices for outstanding customer service.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
PBX Operator
Vacation Village
Orlando, FL
05.2016 - 05.2020
- Managed high-volume incoming calls, ensuring efficient routing to appropriate departments.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated multi-line PBX system, maintaining clear communication across various channels.
- Collaborated with team members to streamline call handling processes and improve response times.
- Trained new staff on PBX operations and customer service protocols, fostering a supportive work environment.
Education
High School Diploma -
Mavericks High School
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Medical records management
- Referral verification
- Medical office procedures
- Customer service
- Problem-solving
- Collaboration and teamwork
- Data entry
- Administrative support
- Critical thinking
- Medical records verification
Timeline
Medical Receptionist
MyDr Family Clinic
01.2026 - Current
Customer Service Representative
Frank Gay Services
03.2025 - 11.2025
Artist Assistance
Steffortless ENT
02.2023 - Current
Human Resources Administrator
Rey Logitics Inc
09.2022 - 03.2023
Customer Service Representative
Continuum Global Solutions
06.2021 - 04.2022
Canvassing Team Leader
Momentum Solar
06.2020 - 07.2022
PBX Operator
Vacation Village
05.2016 - 05.2020
High School Diploma -
Mavericks High School