VICTORIA ROBACKER
Rockingham
Summary
Dynamic medical receptionist with extensive experience at Pain and Spine Specialists of Virginia, excelling in patient communication and HIPAA compliance. Proficient in AthenaHealth EHR and adept at scheduling, I effectively coordinated care and enhanced office efficiency, ensuring a seamless patient experience while managing front desk operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Pain and Spine Specialists of Virginia
Harrisonburg
06.2025 - Current
- Checked patients in and out
- Scheduled and confirmed appointments
- Scanned and posted documents to patient charts
- Collected and posted payments
- Obtained medical records and tracked reports
- Ensured compliance with HIPAA regulations
- Coordinated care with medical, clinical, and administrative staff
- Answered phones and responded to emails
- Performed general office duties as assigned
- Used AthenaHealth EHR system for scheduling, documentation, and patient records
Office Assistant
Stepanov Trucking
Mt. Crawford
03.2018 - 06.2018
- Managed front desk operations and communications
- Answered and routed calls, handled clerical tasks
- Maintained mail, filing, and inventory records
Office Assistant
Grand Home Furnishing
Harrisonburg
10.2016 - 06.2017
- Provided clerical and customer service support
- Operated multi-line phone and switchboard system
- Scheduled appointments and handled data entry
Education
High School Diploma -
Turner Ashby High School
Bridgewater, VA06.2009
Some College (No Degree) - General Studies
Blue Ridge Community College
Weyers Cave, VASkills
- Medical Reception & Front Desk Support
- Electronic Health Records (EHR)
- Scheduling & Calendar Management
- HIPAA Compliance
- Patient Communication
- Microsoft Office (Word, Excel, Outlook)
- Data Entry & Clerical Support
- Time Management
- AthenaHealth EHR System
- Customer service
- Appointment scheduling
Certification
- Basic Life Support (BLS), National CPR Foundation
- HIPAA 101 Training, Compliancy Group
- Medical Terminology Program
References
Available upon request
Languages
Ukrainian
Native/ Bilingual
Russian
Professional
References
References available upon request.
Timeline
Medical Receptionist
Pain and Spine Specialists of Virginia
06.2025 - Current
Office Assistant
Stepanov Trucking
03.2018 - 06.2018
Office Assistant
Grand Home Furnishing
10.2016 - 06.2017
High School Diploma -
Turner Ashby High School
Some College (No Degree) - General Studies
Blue Ridge Community College
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