Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria sullivan

Chantilly

Summary

Dynamic and customer-focused professional with experience at Starbucks, excelling in problem-solving and teamwork. Proven ability to enhance customer satisfaction through effective communication and personalized service. Skilled in cash handling and maintaining a clean, organized workspace, contributing to a positive team environment and operational efficiency.

Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.

Overview

1
1
year of professional experience

Work History

Team Member

Tropical Smoothie Cafe
02.2024 - 09.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • worked with food and beverage, specifically in cooking and prepping
  • handling of kitchen equipment such as blenders, ovens, dishwasher stations, knifes, and various other tools
  • handled various chemicals and cleaning agents

Barista

Starbucks
10.2023 - 01.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

High School Diploma -

Fusion Academy Loudoun
Leesburg, VA
06-2025

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Following instructions
  • Cash handling
  • Cleaning
  • Flexible schedule
  • Workplace safety
  • Computer skills
  • Organizing work stations
  • Product knowledge

Languages

English
Native or Bilingual
ASL
Professional Working

Timeline

Team Member

Tropical Smoothie Cafe
02.2024 - 09.2024

Barista

Starbucks
10.2023 - 01.2024

High School Diploma -

Fusion Academy Loudoun

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Victoria sullivan