VICTORIA ZYGLOCKE
Mechanicsville
Summary
Results-driven professional with experience in leading teams, driving initiatives and achieving outstanding results. Proven track record of success in developing and implementing innovative strategies to drive growth, improve customer service and increase efficiency. Skilled in creating collaborative working environments and leveraging the strengths of individual team members.
Highly skilled in brokerage underwriting with background in assessing and managing risk for financial institutions. Proven ability to analyze complex data, conduct market research, and develop comprehensive risk assessment reports. Strengths include strong analytical skills, strategic planning capabilities, and decision-making abilities. Have made significant contributions to previous employers by successfully reducing risk exposure and ensuring compliance with industry regulations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
E&S Senior Brokerage Underwriter
Selective Insurance
Dresher
08.2024 - Current
- Evaluated insurance applications for risk assessment and policy issuance.
- Collaborated with agents to clarify underwriting guidelines and requirements.
- Reviewed and analyzed financial documents to determine coverage eligibility.
Vice President Underwriting
RT Specialty
Richmond
10.2023 - Current
- Developed and implemented innovative strategies to improve operational performance and increase profitability.
- Revamped existing processes to streamline operations while increasing efficiency.
- In charge of new business goals which was both binding and brokerage.
- 10+ years of experience in property both London & domestic.
- Met with staff members to discuss projects and set goals for upcoming projects.
- Mentored junior staff members on best practices in project management techniques.
- Provided leadership in developing corporate vision, mission, values, and culture.
- Oversaw the development of long-term goals, objectives, policies, procedures, and systems.
- Reviewed reports about company performance to identify areas for improvement.
- Represented company at industry events and conferences.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Resolved conflicts between team members promptly using sound judgment based on company policies.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
Sales Associate
State Farm
Spotsylvania
06.2005 - 12.2011
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Implemented cost reduction measures without compromising quality or client satisfaction.
- Fostered positive relationships with clients through proactive communication tactics.
- Provided detailed information about policy options, costs, and coverage levels.
- Generated new sales, retained existing members and grew book of business through multiple product offerings.
- Updated job knowledge and learned about new products and services to market insurance options.
- Coordinated with underwriters and other staff members to ensure accurate completion of paperwork.
- Attended training sessions regularly to stay informed about changes in the industry regulations.
- Performed periodic reviews of existing policies to identify opportunities for improvement.
- Evaluated existing policies for renewal or termination based upon changes in personal circumstances or risk profile.
- Contacted prospective and current clients via telephone to provide quote and policy information.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Interpreted insurance policies and explained coverage to clients.
- Exhibited expertise in evaluating customer needs in order to recommend appropriate coverage levels based on individual circumstances.
Education
High School Diploma -
Spotsylvania High School
SpotsylvaniaSkills
- Market Research
- Sales Training
- Multitasking Strengths
- Time Management
- Negotiation Tactics
- Teamwork and Collaboration
- Risk assessment
- Underwriting guidelines
- Customer relationship management
- Process improvement
- Team leadership
- Mentorship and training
Certification
Property & Casualty License
Personal Information
Title: Vice President
Position
Underwriting
Timeline
E&S Senior Brokerage Underwriter
Selective Insurance
08.2024 - Current
Vice President Underwriting
RT Specialty
10.2023 - Current
Sales Associate
State Farm
06.2005 - 12.2011
High School Diploma -
Spotsylvania High School