Victor Manuel Santiago Barbosa
Arlington
Summary
Dedicated and customer-focused professional with over 5 years of experience in cash handling, customer service, and sales. Demonstrates strong expertise in managing financial transactions, providing exceptional service, and promoting banking products. Proven ability to adhere to banking regulations, enhance customer satisfaction, and achieve sales targets. Seeking to leverage skills and experience to contribute effectively as a Teller at PNC Bank.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Casino Cage Cashier
Casino Real
03.2023 - 06.2024
- Processed various financial transactions including credit/debit card transactions and jackpot payouts with 95% accuracy rate.
- Maintained compliance with gaming authority regulations and ensured security of financial transactions.
- Enhanced customer satisfaction through attentive and efficient service, contributing to repeat business.
- Quickly and accurately counted drawers at start and end of each shift
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance
Customer Service Representative
Botiquin LLC
12.2021 - 03.2022
- Consistently achieved top sales performance, contributing to 20% increase in overall sales.
- Delivered exceptional customer service and support, addressing customer needs and inquiries effectively.
- Managed cash transactions and inventory with a focus on accuracy and customer satisfaction.
Customer Service Representative / Assistant Manager
MC Logistics LLC (Frontiers MCWC)
09.2020 - 12.2021
- Recognized as 'Seller of the Year' for 2021 due to exceptional sales performance, achieving 120% of annual sales target.
- Managed cash flow and inventory, ensuring accuracy and operational efficiency in line with company policies.
- Provided customer service and training to new staff, leading to 15% improvement in customer satisfaction scores.
- Ensured compliance with company procedures and enhanced overall service quality.
First Assistant Store Manager
Uprint Inc.
01.2017 - 01.2018
- Oversaw daily sales and inventory management, achieving 10% increase in sales revenue.
- Provided excellent customer service, maintaining high satisfaction and repeat business.
- Applied technical knowledge to enhance operational efficiency and customer experience.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Wendy's Crew Member/Cashier
Wendco of Puerto Rico, Inc
03.2016 - 01.2017
- Handled cash transactions and customer service, contributing to a 15% increase in daily sales.
- Developed multitasking and conflict resolution skills, enhancing overall customer experience and sales.
- Took orders, prepared meals, and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Escuela Superior Josefa Del Río Guerrero
Morovis05.2015
Skills
- Cash Handling: Managing and balancing cash drawers with accuracy
- Transaction Processing: Using banking systems for deposits, withdrawals, and account maintenance
- Customer Service: Providing excellent service and resolving customer issues
- Compliance and Security: Ensuring adherence to banking regulations and security protocols
- Sales and Cross-Selling: Recommending banking products and services
- Fraud Detection: Identifying and reporting suspicious activities
- Account Management: Handling account openings, updates, and maintenance
- Banking Software: Familiar with core banking systems and CRM tools
- Financial Reporting: Preparing financial reports and reconciling discrepancies
- Regulatory Knowledge: Understanding of AML, KYC, and other banking regulations
- Attention to Detail: High accuracy in data entry and transaction processing
Certification
- Administrative Support, Highly Proficient, 03/01/20
- Problem Solving, Expert, 03/01/20
- Customer Service, Proficient, 06/01/22
- Retail Customer Service, Proficient, 06/01/22
- Sales Skills, Proficient, 02/01/23
Languages
Spanish (Fluent)
English (Fluent)
References
Available upon request
Timeline
Casino Cage Cashier
Casino Real
03.2023 - 06.2024
Customer Service Representative
Botiquin LLC
12.2021 - 03.2022
Customer Service Representative / Assistant Manager
MC Logistics LLC (Frontiers MCWC)
09.2020 - 12.2021
First Assistant Store Manager
Uprint Inc.
01.2017 - 01.2018
Wendy's Crew Member/Cashier
Wendco of Puerto Rico, Inc
03.2016 - 01.2017
High School Diploma -
Escuela Superior Josefa Del Río Guerrero
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