VICTOYA CRUZ
Hopewell Redevelopment & Housing Authority
Richmond
1
Certification
9
years of professional experience
Detail-oriented accountant with a strong background in accounts payable and receivable, skilled in managing financial transactions and ensuring accurate record-keeping to enhance operational efficiency. Expertise in invoice processing and reconciliation, along with proficiency in various financial software and tools, supports seamless financial operations. Recognized as a collaborative problem-solver and adaptable team player, committed to ongoing professional development within the accounting field. Prepared to leverage skills and experience to contribute effectively to organizational success.
Work History
Accounts Payable / Accounts Receivable
1 Year 9 Months- Processed over $1 million in monthly invoices, ensuring accurate and timely payment processing.
- Reviewed, approved, and processed invoices to meet payment deadlines and avoid late fees.
- Verified invoice accuracy and completeness, investigated discrepancies, and ensured compliance with company policies and procedures.
- Maintained a 98% monthly invoice accuracy rate through careful review and reconciliation of accounts payable transactions.
- Implemented accounts payable automation software, reducing invoice processing time by 40% and improving operational efficiency.
- Supported annual financial audits by maintaining accurate records, organizing supporting documentation, and ensuring invoice data was readily accessible.
- Reconcile accounts accurately and prepare comprehensive financial reports to support management review and decision-making.
- Analyze outstanding balances, identify discrepancies, and implement effective strategies to improve collections and resolve account variances.
Assistant Business Office Manager
2 Months- Processed invoices and payments to ensure timely accounts receivable and accounts payable.
- Managed incoming and outgoing calls, addressing inquiries and directing callers to appropriate contacts for efficient communication.
- Maintained and organized office records systematically.
- Provided information and assistance to customers, enhancing their experience and resolving issues.
Certified Nursing Assistant
2 Years 4 Months- Coordinated with nursing staff before shifts to streamline resource allocation and clarify patient responsibilities.
- Mentored and trained new hires to ensure effective integration into team and care standards.
- Collaborated with nursing staff before shifts to coordinate resources and organize patient responsibilities.
- Trained and mentored new hires.
- Executed additional projects to enhance patient care and address facility requirements.
Certified Nursing Assistant
3 Years 3 Months- Recruited, hired, onboarded, and trained new employees.
- Implemented performance initiatives to foster employee growth.
- Streamlined employee-related processes and administered employee benefits.
- Cultivated client relationships by resolving conflicts and delivering long-term solutions.
Customer Solution Expert
1 Year 1 Month- Consistently ranked among top performers within the organizational unit.
- Clarified customer bills by tailoring explanations to individual understanding levels.
- Streamlined resolution of complex billing issues with clear explanations and basic calculations.
- Contributed to 4% revenue increase for team, aligning with market goals.
Education
Master's - Accounting
B.S. - Accounting
A.S. - Business Administration
Skills
Accounts Receivable & Payable
Invoice and Payment Processing
Accounts reconciliation
Bookkeeping
Accounting Support
Office Records Management
Cross-functional collaboration
Employee training
Interdepartmental Collaboration
Team development
Team Building
Training and Mentoring
Certification
- IMA Data Analytics & Visualization Fundamentals Certificate
- IMA Diversity, Equity & Inclusion Practices Certificate
- Excel Certificate
- Certified Nursing Assistant
- Accounting Practices
- Client Services
Personal Information
Title: ACCOUNTING SPECIALIST
Timeline
Accounts Payable / Accounts Receivable
Hopewell Redevelopment & Housing Authority
01.2025 - CurrentRead More
Assistant Business Office Manager
Hanover Health & Rehab
10.2024 - 12.2024Read More
Certified Nursing Assistant
Autumn Care Health & Rehab
05.2022 - 09.2024Read More
Certified Nursing Assistant
Health Trust Workforce Solutions
01.2019 - 04.2022Read More
Customer Solution Expert
T-Mobile USA
07.2017 - 08.2018Read More
Houston Community College
A.S. from Business Administration
Read More
Colorado State University Global
B.S. from Accounting
Read More
Colorado State University Global
Master's from Accounting
Read More