Summary
Work History
Education
Skills
Languages
Timeline
Generic

Violet Quintero

Roanoke

Summary

Dynamic Customer Service Representative with extensive experience at Alorica and FEMA, adept at resolving complaints with empathy and critical thinking. Proven track record in enhancing customer satisfaction and loyalty through effective communication and complaint handling. Proficient in CRM software and Microsoft Excel, ensuring efficient service delivery in high-pressure environments.

Work History

Customer Service Representative

Alorica
  • Assisted customers with inquiries and product information to enhance service experience.
  • Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Humana
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Manager/customer Service

R&R Imports
  • Utilized CRM software to track customer interactions and follow-up tasks.
  • Collaborated with team members to streamline communication processes.
  • Maintained knowledge of products to provide accurate information and recommendations.
  • Adapted quickly to changing customer needs in a fast-paced environment.

Customer Service Representative

FEMA
  • Documented feedback from customers to improve service delivery methods.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Supported training sessions for new hires on company policies and procedures.

Education

High School Diploma -

Patrick Henry High School

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Alorica

Customer Service Representative

Humana

Manager/customer Service

R&R Imports

Customer Service Representative

FEMA

High School Diploma -

Patrick Henry High School

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