Dynamic hospitality professional with a proven track record at Jackson's Mighty Fine Food and Lucky Lounge. Expert in customer service and complaint handling, I excel in multitasking and enhancing guest experiences. Recognized for training new hosts and optimizing operations, I bring a detail-oriented approach to every role.
Overview
3
3
years of professional experience
Work History
Hostess
Jackson's Mighty Fine Food and Lucky Lounge
Reston
03.2025 - Current
Welcome and seat guests while keeping a friendly, professional atmosphere at the front desk
Manage reservations and waitlists using scheduling systems to keep things running smoothly
Collaborated with servers and kitchen staff to ensure timely table turnover and maintain service quality
Trained new hosts and supported team during busy shifts to enhance service efficiency
Handle guest questions and issues calmly and professionally
Keep the front area clean, organized, and ready for guests at all times
Coordinated with management to streamline shift operations and optimize flow during peak hours
Bake Off
Food Giant Supermarkets
Stafford
05.2024 - 11.2024
Managed bakery operations and fulfilled customer orders to support efficient workflow in bakery department.
Maintained quality standards while assisting customers with product inquiries to enhance customer experience.
Executed daily tasks with precision in bakery operations.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Marketing Assistant
The Flats on university
Fairfax
08.2023 - 05.2024
Provided administrative support by scheduling appointments and conducting marketing calls to enhance outreach.
Arranged and confirmed appointments for residents to ensure timely access to services.
Communicated effectively with residents and prospects to maintain satisfaction and resolve concerns.
Managed spreadsheets, addressed residence issues, and assisted with customer service inquiries to streamline operations.
Managed front desk operations to ensure smooth daily activities.