Summary
Overview
Work History
Education
Skills
Timeline
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Virginia Long

Fairfax

Summary

Dynamic hospitality professional with a proven track record at Jackson's Mighty Fine Food and Lucky Lounge. Expert in customer service and complaint handling, I excel in multitasking and enhancing guest experiences. Recognized for training new hosts and optimizing operations, I bring a detail-oriented approach to every role.

Overview

3
3
years of professional experience

Work History

Hostess

Jackson's Mighty Fine Food and Lucky Lounge
Reston
03.2025 - Current
  • Welcome and seat guests while keeping a friendly, professional atmosphere at the front desk
  • Manage reservations and waitlists using scheduling systems to keep things running smoothly
  • Collaborated with servers and kitchen staff to ensure timely table turnover and maintain service quality
  • Trained new hosts and supported team during busy shifts to enhance service efficiency
  • Handle guest questions and issues calmly and professionally
  • Keep the front area clean, organized, and ready for guests at all times
  • Coordinated with management to streamline shift operations and optimize flow during peak hours

Bake Off

Food Giant Supermarkets
Stafford
05.2024 - 11.2024
  • Managed bakery operations and fulfilled customer orders to support efficient workflow in bakery department.
  • Maintained quality standards while assisting customers with product inquiries to enhance customer experience.
  • Executed daily tasks with precision in bakery operations.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Marketing Assistant

The Flats on university
Fairfax
08.2023 - 05.2024
  • Provided administrative support by scheduling appointments and conducting marketing calls to enhance outreach.
  • Arranged and confirmed appointments for residents to ensure timely access to services.
  • Communicated effectively with residents and prospects to maintain satisfaction and resolve concerns.
  • Managed spreadsheets, addressed residence issues, and assisted with customer service inquiries to streamline operations.
  • Managed front desk operations to ensure smooth daily activities.

Education

Associate's degree - Political Science

George Mason University
Fairfax, VA
12-2027

High school diploma -

Heritage Christian School
Stafford County, VA

Skills

  • Hospitality service expertise
  • Reservation management
  • Customer service
  • Complaint handling
  • Conflict resolution
  • Team collaboration
  • Effective multitasking
  • Time management
  • Detail-oriented

Timeline

Hostess

Jackson's Mighty Fine Food and Lucky Lounge
03.2025 - Current

Bake Off

Food Giant Supermarkets
05.2024 - 11.2024

Marketing Assistant

The Flats on university
08.2023 - 05.2024

Associate's degree - Political Science

George Mason University

High school diploma -

Heritage Christian School
Virginia Long