Dedicated professional with strong skills in guest relations, conflict resolution, and team collaboration. Committed to enhancing guest experiences through effective communication and creative problem-solving.
Overview
2
2
years of professional experience
Work History
Head Hostess
Hunters Head Tavern
Upperville
09.2024 - Current
Oversaw front-of-house operations, welcoming guests with efficiency.
Optimized guest flow by coordinating reservations and seating arrangements.
Facilitated effective communication between kitchen and service teams.
Supervised and trained junior hosts on service protocols.
Ensured cleanliness and organization at the host stand area.
Assisted in creating new hosting procedures for improved operations.
Resolved guest inquiries and issues in a timely manner.
Anticipated potential challenges and took proactive measures to mitigate them.
Server
Stoneleigh Country Club
Round Hill
10.2023 - 04.2024
Collaborated with team members to enhance guest experiences at the club.
Operated POS terminals to input orders, split bills, and calculate totals.
Handled money transactions accurately while following company procedures for handling cash payments.
Responded efficiently to guest inquiries and complaints in a professional manner.
Greeted customers, answered questions, and recommended specials to increase profits.
Resolved customer inquiries and complaints with professionalism and care.