Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Virnessa Perez

Virnessa Perez

Hampton

Summary

Remote Operations, QA, and Program Support Professional with 20+ years of experience in education, government services, and compliance-driven environments. Proven ability to manage high-volume data, conduct detailed reviews, document findings, and support users across complex systems. Experienced in training, facilitation, quality assurance, and case coordination. Seeking remote or global roles in QA, data review, operations, customer support, EdTech, and compliance-focused programs.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Teacher

Norfolk Public Schools
Norfolk
09.2019 - Current
  • Managed academic and performance data using digital learning platforms.
  • Delivered instruction and student support remotely during the COVID-19 pandemic.
  • Provided education, training, and virtual presentations for students and families.
  • Maintained accurate documentation under district and state compliance requirements.

Youth Independent Day Support Specialist

Intercept Health
Intercept Health
06.2022 - 09.2023
  • Maintained detailed case documentation in compliance-driven systems.
  • Supported individuals and families through structured protocols and reporting.

COVID-19 Contact Tracer (Remote)

Virginia Department of Health
Virginia Department of Health
09.2020 - 06.2021
  • Worked fully remotely supporting statewide COVID-19 response efforts.
  • Tracked and reviewed over 500 cases ensuring data accuracy and confidentiality.

Teacher

Polk County School District
Polk County
08.2010 - 06.2019
  • Delivered instructional continuity across multiple grade levels.
  • Reviewed assessments and student data to ensure curriculum alignment.

Parent Counselor / Facilitator

Arbor E&T; Early Learning
Arbor E&T; Early Learning
02.2005 - 08.2009
  • Facilitated and presented informational sessions for parents.
  • Reviewed eligibility documentation with strong attention to detail.

Economic Self-Sufficiency Specialist (Quality Assurance)

Department of Children and Families
Department of Children and Families
01.2004 - 01.2005
  • Specialized in quality assurance reviewing case files for accuracy and compliance.
  • Identified documentation errors and process gaps.

Education

Master's - Secondary Education

Old Dominion University
VA
01.2023

B.S. - Gerontology

Bethune-Cookman University
FL
01.2000

Skills

  • Time management
  • Executive support
  • Team leadership
  • Training facilitation
  • Operations support
  • Effective communication
  • Remote instruction
  • Data accuracy

Certification

VDOE Professional Teacher Licensure

Timeline

Youth Independent Day Support Specialist

Intercept Health
06.2022 - 09.2023

COVID-19 Contact Tracer (Remote)

Virginia Department of Health
09.2020 - 06.2021

Teacher

Norfolk Public Schools
09.2019 - Current

Teacher

Polk County School District
08.2010 - 06.2019

Parent Counselor / Facilitator

Arbor E&T; Early Learning
02.2005 - 08.2009

Economic Self-Sufficiency Specialist (Quality Assurance)

Department of Children and Families
01.2004 - 01.2005

Master's - Secondary Education

Old Dominion University

B.S. - Gerontology

Bethune-Cookman University
Virnessa Perez