Vitor Mariz
Caronno Pertusella
Summary
Adept at driving operational excellence and team leadership, I significantly enhanced customer satisfaction and team performance at FRASCARELLI TRASPORTI. Skilled in complex problem-solving and effective communication, I excel in operations management, ensuring high-quality service delivery and maximizing efficiency.
Overview
7
7
years of professional experience
Work History
MANAGER MAGAZZINIERE
FRASCARELLI TRASPORTI
04.2022 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Quantitative and qualitative control of incoming and outgoing merchandise;
- Issuing of invoices and documents for the transport of merchandise;
- Contact with customers via email and telephone;
- Presentation of the warehouse to new customers;
- Driver when necessary to delivery merchandise;
- Ability to drive forklift and self-propelled pallet truck.
COORDINATORE TRASLOCHI
MEGA MUDANÇAS
04.2021 - 03.2022
- Gathered and organized materials to support operations.
- Analysis of the quality of operational services, ensuring that all activities are carried out with excellence and standardization, enhancing the image and name of the company;
- Responsible for the coordination of the external team and the individual qualitative reporting of each employee;
- Ideas for process improvements and service differentials;
- Creating daily schedules for employees, including improved pickup and drop-off delivery routes.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
CAMERIERE
OUTBACK
06.2019 - 03.2021
- Receive, serve and redirect customers;
- Provide information on menus, specials and drinks;
- Maintain knowledge of the dishes served on the menu, the ingredients and preparation methods;
- Perform cash checking and closing;
- Performed opening and closing duties, ensuring the cleanliness of the location and safety;
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality;
- Worked with POS system to place orders, manage bills, and handle complimentary items;
- Cultivated warm relationships with regular customers;
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences;
- Maintained a clean and orderly dining area for an enjoyable guest experience;
- Assisted in training new hires, providing guidance on restaurant standards and best practices;
- Resolved customer complaints promptly and professionally to maintain positive reputation.
SOPRINTENDENTE AI LAVORI
SEVEN STAR MASONRY, CONCRETE & READY MIX
03.2017 - 04.2019
- Reading plans and providing guidance to the coworkers on how to make the footing and foundations of the perimeter;
- Handling the hose of the concrete pump truck;
- Finish the concrete;
- Assembly of concrete stairs;
- Handling the hula hoop/helicopter machine;
- Calculation of the amount of concrete needed for the work.
Education
Bachelor - Ingegneria Civile (non Completato)
Universidade Presbiteriana Mackenzie
Sao Paulo, BrasileSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Advanced (C1)
Timeline
MANAGER MAGAZZINIERE
FRASCARELLI TRASPORTI
04.2022 - Current
COORDINATORE TRASLOCHI
MEGA MUDANÇAS
04.2021 - 03.2022
CAMERIERE
OUTBACK
06.2019 - 03.2021
SOPRINTENDENTE AI LAVORI
SEVEN STAR MASONRY, CONCRETE & READY MIX
03.2017 - 04.2019
Bachelor - Ingegneria Civile (non Completato)
Universidade Presbiteriana Mackenzie
Similar Profiles
Nilo SapiaNilo Sapia
Chief Operating and Commercial Officer at Cinquina Trasporti E ServiziChief Operating and Commercial Officer at Cinquina Trasporti E Servizi
Osazee Terry ObazeeOsazee Terry Obazee
Car body repair technician at Bertani Trasporti SpaCar body repair technician at Bertani Trasporti Spa
Alfonso Alan CarotenutoAlfonso Alan Carotenuto
Quality Control Coordinator at Torello Trasporti SrlQuality Control Coordinator at Torello Trasporti Srl