Vivian Miles
Richmond
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Store Team Member
Barnes and Noble College
08.2024 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
Barista
Coalmine Coffee
05.2023 - 08.2024
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Trained new baristas on company policies and procedures regarding food handling safety standards
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Team Member
Dunkin' Donuts
01.2022 - 07.2022
- Maintained a clean and organized work area throughout shift
- Greeted customers upon entering the store with friendly demeanor
- Collaborated with team members to maximize productivity and efficiency
Restaurant Hostess
Sedona Taphouse
04.2021 - 12.2021
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Greeted customers and escorted them to their tables
- Managed reservations, waitlists, and special requests for large parties
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests
Education
Some College - Social Work
Virginia Commonwealth University
Richmond, VA05-2026
Skills
- Customer Service
- Teamwork
- Communication
- Time Management
Timeline
Store Team Member
Barnes and Noble College
08.2024 - Current
Barista
Coalmine Coffee
05.2023 - 08.2024
Team Member
Dunkin' Donuts
01.2022 - 07.2022
Restaurant Hostess
Sedona Taphouse
04.2021 - 12.2021
Some College - Social Work
Virginia Commonwealth University
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