Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Vivica Batiste

Hampton

Summary

Highly experienced professional with background providing direct care services to individuals with intellectual and developmental disabilities. Strengths include excellent communication skills, strong organizational skills, and a compassionate, patient demeanor. Talented at monitoring and addressing the needs of individuals for safety, comfort and well-being. Commitment to providing quality care through skillful and professional delivery of services. Motivated individual with experience providing compassionate support to developmentally disabled clients. Skilled at providing a wide range of support services, including behavioral management, personal care, health maintenance, and recreational activities. Dedicated to helping clients reach their highest potential through individualized care plans and creative problem-solving. Compassionate professional with experience providing personal care and assistance in home care settings. Skilled in delivering a variety of services including mobility assistance, meal preparation, medication reminders, and appointment scheduling. Proven ability to build strong relationships with clients and their families, while providing quality care. Caring aide skilled in assisting with daily activities, providing emotional and mental support, and managing household tasks. Proven ability to ensure physical comfort, safety, and well-being for all patients. Demonstrated commitment to promoting patient autonomy, independence, and dignity. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Direct Support Professional

United & Empowered Care
04.2023 - 06.2024
  • Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
  • Maintained accurate records of client data including incident reports, progress notes, treatment plans.
  • Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills.
  • Developed positive relationships with clients through trust building activities and by providing emotional support.
  • Provided compassionate and patient care to individuals with disabilities in a residential setting.
  • Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
  • Engaged in crisis intervention techniques when needed in order to de-escalate situations quickly and safely.
  • Prepared and served food for patients, following special prescribed diets.
  • Provided transportation to medical and recreational appointments.
  • Identified changes in client status or needs and communicated to supervisor.
  • Administered medications to patients based upon physician or nurse guidelines.
  • Supervised and assisted patients during showers and baths.
  • Administered medication and tracked treatment plan progress.
  • Encouraged individuals to participate in leisure and social activities.
  • Responded promptly and positively to client requests for assistance.
  • Attended team meetings to discuss the development of each client's plan of care and provide updates on their progress.
  • Monitored individuals for safety concerns and administered emergency first aid or CPR when necessary.
  • Implemented individualized behavior plans designed to reduce challenging behaviors while promoting self-advocacy and independence.
  • Participated in crisis intervention and de-escalation procedures.
  • Changed bed linens and performed incidental cleaning services.
  • Ensured client compliance with medication regimens by administering medications as directed by medical personnel.
  • Maintained records of services performed and condition of patients.
  • Facilitated recreational activities such as outings in the community or group games at home.
  • Collaborated with interdisciplinary teams to ensure that all needs were met according to each individual's service plan.
  • Encouraged meaningful social interaction between residents by organizing events such as movie nights or game nights.
  • Scheduled doctors' appointments for clients and provided transportation if needed.
  • Followed infection control and safety policies and guidelines.
  • Conducted frequent assessments of the physical environment within the residence to identify potential hazards or risks.
  • Developed and implemented individualized behavior management plans.
  • Participated in professional development workshops geared towards improving job-related skills and knowledge base.
  • Documented delivery of quality care in client's clinical record.
  • Instructed clients on proper nutrition techniques by planning meals together or teaching cooking classes.
  • Respected cultural differences among individuals served while creating an inclusive atmosphere for everyone involved.
  • Read and recorded temperature, pulse and respirations.
  • Supported clients during difficult times such as grief counseling after the loss of a loved one or helping them adjust following an unexpected change in their routine.
  • Served clients regular balanced meals for breakfast, lunch and dinner.
  • Established personal relationships with clients to maintain patient comfort and care.
  • Responded appropriately to physical, emotional and developmental needs of residents.
  • Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
  • Helped patients move in and out of beds, baths and wheelchairs.
  • Cleaned and organized client's living quarters to make living conditions more hospitable.
  • Drove motor vehicles to transport clients to physicians' offices or outings.
  • Administered bedside and personal care, such as ambulation, and personal hygiene assistance.
  • Prepared and maintained records of client progress and performed services.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses and physiotherapists.
  • Entertained, conversed with, and read aloud to patients to keep mentally healthy and alert.
  • Observed physical and mental condition, intake and output and exercise to monitor client condition.
  • Provided clients with communication assistance, typing correspondence and obtaining information for them.
  • Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services.
  • Evaluated client's needs to plan for continuing services.
  • Coordinated with doctors and registered nurses to develop care plans for clients.
  • Directed patients in simple prescribed exercises or in use of braces or artificial limbs.
  • Massaged patients or applied preparations or treatments to body.

Direct Support Professional

United & Empowered Care
04.2023 - 06.2024
  • Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
  • Maintained accurate records of client data including incident reports, progress notes, treatment plans.
  • Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills.
  • Developed positive relationships with clients through trust building activities and by providing emotional support.
  • Provided compassionate and patient care to individuals with disabilities in a residential setting.
  • Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
  • Engaged in crisis intervention techniques when needed in order to de-escalate situations quickly and safely.
  • Prepared and served food for patients, following special prescribed diets.
  • Provided transportation to medical and recreational appointments.
  • Identified changes in client status or needs and communicated to supervisor.
  • Administered medications to patients based upon physician or nurse guidelines.
  • Supervised and assisted patients during showers and baths.
  • Administered medication and tracked treatment plan progress.
  • Encouraged individuals to participate in leisure and social activities.
  • Responded promptly and positively to client requests for assistance.
  • Attended team meetings to discuss the development of each client's plan of care and provide updates on their progress.
  • Monitored individuals for safety concerns and administered emergency first aid or CPR when necessary.
  • Implemented individualized behavior plans designed to reduce challenging behaviors while promoting self-advocacy and independence.
  • Participated in crisis intervention and de-escalation procedures.
  • Changed bed linens and performed incidental cleaning services.
  • Ensured client compliance with medication regimens by administering medications as directed by medical personnel.
  • Maintained records of services performed and condition of patients.
  • Facilitated recreational activities such as outings in the community or group games at home.
  • Collaborated with interdisciplinary teams to ensure that all needs were met according to each individual's service plan.
  • Encouraged meaningful social interaction between residents by organizing events such as movie nights or game nights.
  • Scheduled doctors' appointments for clients and provided transportation if needed.
  • Followed infection control and safety policies and guidelines.
  • Conducted frequent assessments of the physical environment within the residence to identify potential hazards or risks.
  • Developed and implemented individualized behavior management plans.
  • Participated in professional development workshops geared towards improving job-related skills and knowledge base.
  • Documented delivery of quality care in client's clinical record.
  • Instructed clients on proper nutrition techniques by planning meals together or teaching cooking classes.
  • Respected cultural differences among individuals served while creating an inclusive atmosphere for everyone involved.
  • Read and recorded temperature, pulse and respirations.
  • Supported clients during difficult times such as grief counseling after the loss of a loved one or helping them adjust following an unexpected change in their routine.
  • Served clients regular balanced meals for breakfast, lunch and dinner.
  • Established personal relationships with clients to maintain patient comfort and care.
  • Responded appropriately to physical, emotional and developmental needs of residents.
  • Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
  • Helped patients move in and out of beds, baths and wheelchairs.
  • Cleaned and organized client's living quarters to make living conditions more hospitable.
  • Drove motor vehicles to transport clients to physicians' offices or outings.
  • Administered bedside and personal care, such as ambulation, and personal hygiene assistance.
  • Prepared and maintained records of client progress and performed services.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses and physiotherapists.
  • Entertained, conversed with, and read aloud to patients to keep mentally healthy and alert.
  • Observed physical and mental condition, intake and output and exercise to monitor client condition.
  • Provided clients with communication assistance, typing correspondence and obtaining information for them.
  • Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services.
  • Evaluated client's needs to plan for continuing services.
  • Coordinated with doctors and registered nurses to develop care plans for clients.
  • Directed patients in simple prescribed exercises or in use of braces or artificial limbs.
  • Massaged patients or applied preparations or treatments to body.

Direct Support Professional

Five Star Residential Living
05.2022 - 10.2022
  • Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
  • Maintained accurate records of client data including incident reports, progress notes, treatment plans.
  • Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills.
  • Developed positive relationships with clients through trust building activities and by providing emotional support.
  • Provided compassionate and patient care to individuals with disabilities in a residential setting.
  • Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
  • Engaged in crisis intervention techniques when needed in order to de-escalate situations quickly and safely.
  • Prepared and served food for patients, following special prescribed diets.
  • Provided transportation to medical and recreational appointments.
  • Identified changes in client status or needs and communicated to supervisor.
  • Administered medications to patients based upon physician or nurse guidelines.
  • Supervised and assisted patients during showers and baths.
  • Administered medication and tracked treatment plan progress.
  • Encouraged individuals to participate in leisure and social activities.
  • Responded promptly and positively to client requests for assistance.
  • Attended team meetings to discuss the development of each client's plan of care and provide updates on their progress.
  • Monitored individuals for safety concerns and administered emergency first aid or CPR when necessary.
  • Implemented individualized behavior plans designed to reduce challenging behaviors while promoting self-advocacy and independence.
  • Participated in crisis intervention and de-escalation procedures.
  • Changed bed linens and performed incidental cleaning services.
  • Ensured client compliance with medication regimens by administering medications as directed by medical personnel.
  • Maintained records of services performed and condition of patients.
  • Facilitated recreational activities such as outings in the community or group games at home.
  • Collaborated with interdisciplinary teams to ensure that all needs were met according to each individual's service plan.
  • Encouraged meaningful social interaction between residents by organizing events such as movie nights or game nights.
  • Scheduled doctors' appointments for clients and provided transportation if needed.
  • Followed infection control and safety policies and guidelines.
  • Conducted frequent assessments of the physical environment within the residence to identify potential hazards or risks.
  • Developed and implemented individualized behavior management plans.
  • Participated in professional development workshops geared towards improving job-related skills and knowledge base.
  • Documented delivery of quality care in client's clinical record.
  • Instructed clients on proper nutrition techniques by planning meals together or teaching cooking classes.
  • Respected cultural differences among individuals served while creating an inclusive atmosphere for everyone involved.
  • Read and recorded temperature, pulse and respirations.
  • Supported clients during difficult times such as grief counseling after the loss of a loved one or helping them adjust following an unexpected change in their routine.
  • Served clients regular balanced meals for breakfast, lunch and dinner.
  • Established personal relationships with clients to maintain patient comfort and care.
  • Responded appropriately to physical, emotional and developmental needs of residents.
  • Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
  • Helped patients move in and out of beds, baths and wheelchairs.
  • Cleaned and organized client's living quarters to make living conditions more hospitable.
  • Drove motor vehicles to transport clients to physicians' offices or outings.
  • Administered bedside and personal care, such as ambulation, and personal hygiene assistance.
  • Prepared and maintained records of client progress and performed services.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses and physiotherapists.
  • Entertained, conversed with, and read aloud to patients to keep mentally healthy and alert.
  • Observed physical and mental condition, intake and output and exercise to monitor client condition.
  • Provided clients with communication assistance, typing correspondence and obtaining information for them.
  • Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services.
  • Evaluated client's needs to plan for continuing services.
  • Coordinated with doctors and registered nurses to develop care plans for clients.
  • Directed patients in simple prescribed exercises or in use of braces or artificial limbs.
  • Massaged patients or applied preparations or treatments to body.

Direct Support Professional

Five Star Residential Living
05.2022 - 10.2022
  • Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
  • Maintained accurate records of client data including incident reports, progress notes, treatment plans.
  • Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills.
  • Developed positive relationships with clients through trust building activities and by providing emotional support.
  • Provided compassionate and patient care to individuals with disabilities in a residential setting.
  • Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
  • Engaged in crisis intervention techniques when needed in order to de-escalate situations quickly and safely.
  • Prepared and served food for patients, following special prescribed diets.
  • Provided transportation to medical and recreational appointments.
  • Identified changes in client status or needs and communicated to supervisor.
  • Administered medications to patients based upon physician or nurse guidelines.
  • Supervised and assisted patients during showers and baths.
  • Administered medication and tracked treatment plan progress.
  • Encouraged individuals to participate in leisure and social activities.
  • Responded promptly and positively to client requests for assistance.
  • Attended team meetings to discuss the development of each client's plan of care and provide updates on their progress.
  • Monitored individuals for safety concerns and administered emergency first aid or CPR when necessary.
  • Implemented individualized behavior plans designed to reduce challenging behaviors while promoting self-advocacy and independence.
  • Participated in crisis intervention and de-escalation procedures.
  • Changed bed linens and performed incidental cleaning services.
  • Ensured client compliance with medication regimens by administering medications as directed by medical personnel.
  • Maintained records of services performed and condition of patients.
  • Facilitated recreational activities such as outings in the community or group games at home.
  • Collaborated with interdisciplinary teams to ensure that all needs were met according to each individual's service plan.
  • Encouraged meaningful social interaction between residents by organizing events such as movie nights or game nights.
  • Scheduled doctors' appointments for clients and provided transportation if needed.
  • Followed infection control and safety policies and guidelines.
  • Conducted frequent assessments of the physical environment within the residence to identify potential hazards or risks.
  • Developed and implemented individualized behavior management plans.
  • Participated in professional development workshops geared towards improving job-related skills and knowledge base.
  • Documented delivery of quality care in client's clinical record.
  • Instructed clients on proper nutrition techniques by planning meals together or teaching cooking classes.
  • Respected cultural differences among individuals served while creating an inclusive atmosphere for everyone involved.
  • Read and recorded temperature, pulse and respirations.
  • Supported clients during difficult times such as grief counseling after the loss of a loved one or helping them adjust following an unexpected change in their routine.
  • Served clients regular balanced meals for breakfast, lunch and dinner.
  • Established personal relationships with clients to maintain patient comfort and care.
  • Responded appropriately to physical, emotional and developmental needs of residents.
  • Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
  • Helped patients move in and out of beds, baths and wheelchairs.
  • Cleaned and organized client's living quarters to make living conditions more hospitable.
  • Drove motor vehicles to transport clients to physicians' offices or outings.
  • Administered bedside and personal care, such as ambulation, and personal hygiene assistance.
  • Prepared and maintained records of client progress and performed services.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses and physiotherapists.
  • Entertained, conversed with, and read aloud to patients to keep mentally healthy and alert.
  • Observed physical and mental condition, intake and output and exercise to monitor client condition.
  • Provided clients with communication assistance, typing correspondence and obtaining information for them.
  • Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services.
  • Evaluated client's needs to plan for continuing services.
  • Coordinated with doctors and registered nurses to develop care plans for clients.
  • Directed patients in simple prescribed exercises or in use of braces or artificial limbs.
  • Massaged patients or applied preparations or treatments to body.

Direct Support Professional

The Brambles
11.2021 - 05.2022
  • Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
  • Maintained accurate records of client data including incident reports, progress notes, treatment plans.
  • Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills.
  • Developed positive relationships with clients through trust building activities and by providing emotional support.
  • Provided compassionate and patient care to individuals with disabilities in a residential setting.
  • Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
  • Engaged in crisis intervention techniques when needed in order to de-escalate situations quickly and safely.
  • Prepared and served food for patients, following special prescribed diets.
  • Provided transportation to medical and recreational appointments.
  • Identified changes in client status or needs and communicated to supervisor.
  • Administered medications to patients based upon physician or nurse guidelines.
  • Supervised and assisted patients during showers and baths.
  • Administered medication and tracked treatment plan progress.
  • Responded promptly and positively to client requests for assistance.
  • Encouraged individuals to participate in leisure and social activities.
  • Attended team meetings to discuss the development of each client's plan of care and provide updates on their progress.
  • Monitored individuals for safety concerns and administered emergency first aid or CPR when necessary.
  • Implemented individualized behavior plans designed to reduce challenging behaviors while promoting self-advocacy and independence.
  • Participated in crisis intervention and de-escalation procedures.
  • Changed bed linens and performed incidental cleaning services.
  • Ensured client compliance with medication regimens by administering medications as directed by medical personnel.
  • Maintained records of services performed and condition of patients.
  • Facilitated recreational activities such as outings in the community or group games at home.
  • Collaborated with interdisciplinary teams to ensure that all needs were met according to each individual's service plan.
  • Encouraged meaningful social interaction between residents by organizing events such as movie nights or game nights.
  • Scheduled doctors' appointments for clients and provided transportation if needed.
  • Followed infection control and safety policies and guidelines.
  • Conducted frequent assessments of the physical environment within the residence to identify potential hazards or risks.
  • Developed and implemented individualized behavior management plans.
  • Participated in professional development workshops geared towards improving job-related skills and knowledge base.
  • Documented delivery of quality care in client's clinical record.
  • Instructed clients on proper nutrition techniques by planning meals together or teaching cooking classes.
  • Respected cultural differences among individuals served while creating an inclusive atmosphere for everyone involved.
  • Read and recorded temperature, pulse and respirations.
  • Supported clients during difficult times such as grief counseling after the loss of a loved one or helping them adjust following an unexpected change in their routine.
  • Served clients regular balanced meals for breakfast, lunch and dinner.
  • Established personal relationships with clients to maintain patient comfort and care.
  • Responded appropriately to physical, emotional and developmental needs of residents.
  • Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
  • Helped patients move in and out of beds, baths and wheelchairs.
  • Cleaned and organized client's living quarters to make living conditions more hospitable.
  • Drove motor vehicles to transport clients to physicians' offices or outings.
  • Administered bedside and personal care, such as ambulation, and personal hygiene assistance.
  • Prepared and maintained records of client progress and performed services.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses and physiotherapists.
  • Entertained, conversed with, and read aloud to patients to keep mentally healthy and alert.
  • Observed physical and mental condition, intake and output and exercise to monitor client condition.
  • Provided clients with communication assistance, typing correspondence and obtaining information for them.
  • Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services.
  • Evaluated client's needs to plan for continuing services.
  • Coordinated with doctors and registered nurses to develop care plans for clients.
  • Directed patients in simple prescribed exercises or in use of braces or artificial limbs.
  • Massaged patients or applied preparations or treatments to body.

Direct Support Professional

The Brambles
11.2021 - 05.2022
  • Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
  • Maintained accurate records of client data including incident reports, progress notes, treatment plans.
  • Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills.
  • Developed positive relationships with clients through trust building activities and by providing emotional support.
  • Provided compassionate and patient care to individuals with disabilities in a residential setting.
  • Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
  • Engaged in crisis intervention techniques when needed in order to de-escalate situations quickly and safely.
  • Prepared and served food for patients, following special prescribed diets.
  • Provided transportation to medical and recreational appointments.
  • Identified changes in client status or needs and communicated to supervisor.
  • Administered medications to patients based upon physician or nurse guidelines.
  • Supervised and assisted patients during showers and baths.
  • Administered medication and tracked treatment plan progress.
  • Responded promptly and positively to client requests for assistance.
  • Encouraged individuals to participate in leisure and social activities.
  • Attended team meetings to discuss the development of each client's plan of care and provide updates on their progress.
  • Monitored individuals for safety concerns and administered emergency first aid or CPR when necessary.
  • Implemented individualized behavior plans designed to reduce challenging behaviors while promoting self-advocacy and independence.
  • Participated in crisis intervention and de-escalation procedures.
  • Changed bed linens and performed incidental cleaning services.
  • Ensured client compliance with medication regimens by administering medications as directed by medical personnel.
  • Maintained records of services performed and condition of patients.
  • Facilitated recreational activities such as outings in the community or group games at home.
  • Collaborated with interdisciplinary teams to ensure that all needs were met according to each individual's service plan.
  • Encouraged meaningful social interaction between residents by organizing events such as movie nights or game nights.
  • Scheduled doctors' appointments for clients and provided transportation if needed.
  • Followed infection control and safety policies and guidelines.
  • Conducted frequent assessments of the physical environment within the residence to identify potential hazards or risks.
  • Developed and implemented individualized behavior management plans.
  • Participated in professional development workshops geared towards improving job-related skills and knowledge base.
  • Documented delivery of quality care in client's clinical record.
  • Instructed clients on proper nutrition techniques by planning meals together or teaching cooking classes.
  • Respected cultural differences among individuals served while creating an inclusive atmosphere for everyone involved.
  • Read and recorded temperature, pulse and respirations.
  • Supported clients during difficult times such as grief counseling after the loss of a loved one or helping them adjust following an unexpected change in their routine.
  • Served clients regular balanced meals for breakfast, lunch and dinner.
  • Established personal relationships with clients to maintain patient comfort and care.
  • Responded appropriately to physical, emotional and developmental needs of residents.
  • Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
  • Helped patients move in and out of beds, baths and wheelchairs.
  • Cleaned and organized client's living quarters to make living conditions more hospitable.
  • Drove motor vehicles to transport clients to physicians' offices or outings.
  • Administered bedside and personal care, such as ambulation, and personal hygiene assistance.
  • Prepared and maintained records of client progress and performed services.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses and physiotherapists.
  • Entertained, conversed with, and read aloud to patients to keep mentally healthy and alert.
  • Observed physical and mental condition, intake and output and exercise to monitor client condition.
  • Provided clients with communication assistance, typing correspondence and obtaining information for them.
  • Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services.
  • Evaluated client's needs to plan for continuing services.
  • Coordinated with doctors and registered nurses to develop care plans for clients.
  • Directed patients in simple prescribed exercises or in use of braces or artificial limbs.
  • Massaged patients or applied preparations or treatments to body.

Sales Associate

Target
03.2020 - 09.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Key Holder

Dollar General Store
06.2018 - 12.2019
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
  • Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Enhanced store security by meticulously following all opening and closing procedures.
  • Negotiated with suppliers for timely deliveries, ensuring that store was always stocked with customer favorites.
  • Conducted regular product trainings for staff, boosting their confidence and sales capabilities.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service levels.
  • Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
  • Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
  • Engaged with local community through events, enhancing store's reputation and customer base.
  • Facilitated smooth store operations during manager absences, ensuring continuity of service.
  • Implemented energy-saving measures, reducing overhead costs without compromising store functionality.
  • Developed reward system for staff achievements, motivating team and increasing overall performance.
  • Monitored and reported on sales trends, providing valuable insights for inventory management.
  • Coordinated with management to implement promotional strategies, driving foot traffic and sales.
  • Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Improved team morale and efficiency through effective delegation and clear communication.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Fostered culture of accountability and excellence, leading by example and encouraging team growth.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained newly hired sales team in upselling techniques.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Shift Leader

Tobacco Plus
02.2017 - 11.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
  • Enhanced customer experience with introduction of feedback system to gather insights.
  • Increased sales with introduction of promotional strategies that attracted more customers.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
  • Engaged with customers on social media to promote offers and events, increasing online presence.
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
  • Developed training program for new employees, speeding up their integration into team.
  • Facilitated team building activities, strengthening cohesion and productivity of team.
  • Streamlined communication between team members, which helped in resolving issues more quickly.
  • Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
  • Negotiated with suppliers for better pricing, reducing operational costs without compromising quality.
  • Implemented system for tracking employee performance, identifying areas for improvement.
  • Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Gathered, organized and input information into digital database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Devised and implemented processes and procedures to streamline operations.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Created and managed project plans, timelines and budgets.

Education

Bachelor of Science (B.S.) - Finance

Post University
Waterbury, CT

Skills

  • Disability Awareness
  • Convalescence Support
  • Cooking meals
  • Patient Management
  • Patient Ambulation
  • Nutrition
  • Schedule Management
  • Word Processing
  • Effective Communication
  • Direct Care Aide (DCA)
  • Care plan assessment
  • Multitasking Abilities
  • Patient Education
  • Medical chart documentation
  • Progress Documentation
  • First aid and safety
  • Professionalism
  • Physical Stamina
  • Resident Care Associate (RCA)
  • Resident Care Associate
  • Wound care maintenance
  • Childcare experience
  • Interpersonal Communication
  • Heartsaver First Aid
  • Recreational Activities
  • Behavioral Management
  • Professional Demeanor
  • Resident Care Partner (RCP)
  • Light Housekeeping
  • Self Motivation
  • Client Support
  • Household Cleaning
  • Written Communication
  • Time management abilities
  • Care Plan Management
  • Problem-Solving
  • CPR Certification
  • Client Transportation
  • Organizational Skills
  • Travel administration
  • Analytical Skills
  • Spreadsheet Management
  • Client Records Management
  • State regulations knowledge
  • Personal Care Aide
  • Clinical Quality Program Standards
  • Errands
  • Bedside Care
  • Safety Monitoring
  • Team Collaboration
  • Medication Management
  • Adaptability and Flexibility
  • Business Correspondence
  • Compassionate Caregiving
  • Direct Care Aide
  • Service Documentation
  • Meeting planning
  • Reliability
  • AR/AP
  • First Aid Certification
  • Personal Care Homemaker
  • Communication Assistance
  • Safety Compliance
  • Meal Preparation
  • Heartsaver CPR AED
  • Family Member Training
  • Injury Prevention
  • Individualized Support Planning
  • Interpersonal Skills
  • Chronic Disease Management
  • Heartsaver First Aid (First Aid)
  • Problem-solving aptitude
  • Appointment Scheduling
  • Active Listening
  • Database Management
  • Needs Assessment
  • Problem-solving abilities
  • CPR/AED
  • Client documentation
  • Chauffeuring
  • Indirect Patient Care
  • Nutrition Support
  • Remote Video Conferencing
  • Wound Care
  • Medical office administration
  • Continuous Improvement
  • Decision-making support
  • Blood Glucose Monitoring
  • ADL support
  • Emergency Response
  • Fast Learner
  • Caring Companionship
  • Medical Records Management
  • Community Integration
  • Personal Care Worker (PCW)
  • Self-Advocacy Training
  • Interior decorating
  • Critical Thinking
  • Filing and data archiving
  • Resident Care Partner
  • Time management
  • Behavior redirection
  • Client support
  • Compassionate caregiving
  • Medication administration
  • Behavioral management
  • Housekeeping tasks
  • Health and safety requirements
  • Relationship building
  • Direct patient care
  • Transportation
  • Disability awareness
  • Client transportation
  • Patient care
  • Appointment scheduling
  • Goal setting
  • Team collaboration
  • Social skills development
  • Crisis management
  • Recreational activities
  • Patient management
  • Progress documentation
  • Individualized support planning
  • Patient assessments
  • Safety monitoring
  • Community integration
  • Medical records management
  • Care plan management
  • Transportation assistance
  • Indirect patient care
  • Patient education
  • Care delivery
  • Nutrition support
  • EMR / EHR
  • Report generation
  • Case management
  • Chronic disease management
  • Self-advocacy training
  • Clinical quality program standards
  • Problem-solving
  • Multitasking and organization
  • Daily living support
  • Empathy and patience
  • HIPAA compliance
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Case documentation
  • Behavioral support
  • Positive reinforcement
  • Client advocacy
  • Conflict resolution
  • Life skills training
  • Record keeping
  • De-escalation techniques
  • Mobility assistance
  • Self-care promotion
  • Report writing
  • Cultural awareness
  • Emotional intelligence
  • Healthcare
  • Charting and documentation
  • Wellness and nutrition knowledge
  • Health services
  • Support plan management
  • Community integration support
  • Adaptive equipment use
  • Case management experience
  • First aid and CPR
  • Infection control procedures
  • Therapeutic instruction
  • Compassionate client care
  • State regulations
  • Community activities
  • Hygiene assistance
  • Quality program protocols
  • Client safety and first aid
  • Personal care assistance
  • CPR certification
  • Fast learner
  • Critical thinking
  • Documentation and recordkeeping
  • First aid certification
  • Medication management
  • Attentive to people
  • Ability to lift
  • Certified in CPR/AED
  • Vitals monitoring and documentation
  • Decision-making
  • Clear communication
  • Housekeeping

Certification

  • CPR / First Aid
  • Medication Technician

Personal Information

Title: Direct Support Professional

Timeline

Direct Support Professional

United & Empowered Care
04.2023 - 06.2024

Direct Support Professional

United & Empowered Care
04.2023 - 06.2024

Direct Support Professional

Five Star Residential Living
05.2022 - 10.2022

Direct Support Professional

Five Star Residential Living
05.2022 - 10.2022

Direct Support Professional

The Brambles
11.2021 - 05.2022

Direct Support Professional

The Brambles
11.2021 - 05.2022

Sales Associate

Target
03.2020 - 09.2021

Key Holder

Dollar General Store
06.2018 - 12.2019

Shift Leader

Tobacco Plus
02.2017 - 11.2017

Bachelor of Science (B.S.) - Finance

Post University

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