Walter Slugg
Dutton
Summary
Dynamic professional specializing in inventory management and quality assurance, with a track record of enhancing operational efficiency. Expertise in troubleshooting and problem resolution, contributing to timely order fulfillment and high customer satisfaction. Strong background in team building and effective communication, ensuring collaboration and safety standards are met. Committed to optimizing workflows and driving team performance.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Warehouse
Lansing Building Products
Newport News
12.2003 - Current
- Operated forklifts to transport materials efficiently within the warehouse.
- Organized inventory using barcode scanning systems for accurate tracking.
- Collaborated with team members to ensure timely order fulfillment and shipping.
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Assisted in unloading and sorting incoming shipments for storage placement.
- Trained new associates on proper handling techniques and safety protocols.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
Overnight Replenishment Associate
Target
Chesapeake
11.2001 - 11.2003
- Restocked shelves with merchandise to maintain sales floor presentation.
- Organized inventory storage to optimize space and accessibility.
- Monitored stock levels and reported shortages to management promptly.
- Followed safety procedures during product handling and equipment operation.
- Communicated effectively with supervisors regarding job performance issues or concerns.
Phone Tech Support/Affiliate Helpdesk
Infinite
Norfolk
08.1995 - 09.2001
- Served as dial-up technical support specialist
- Infinite subsequently divested its dial-up internet services to Prodigy, at which point I was engaged as an Affiliated Helpdesk Representative.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
QA System Administrator
Great Bridge
Norfolk
10.2000 - 03.2001
- Great Bridge provided technical support for PostgreSQL, and I was responsible for installing Linux distributions.
- In 2001, I earned my Red Hat System Administrator certification.
- Additionally, I managed FTP and SSH credentials for remote testers accessing our servers.
Computer Tech
Club Software and Computer Warez
Virginia Beach
05.1993 - 08.1995
- Diagnosed hardware issues and implemented repair solutions for various computer systems.
- Offer comprehensive computer services, including building, repairing, and upgrading systems for retail environment.
- Provided technical support to end-users via phone, email, and in-person interactions.
- Conducted routine maintenance checks on computer systems to ensure reliability.
Arcade Attendant and Repair
Space Port
Chesapeake
09.1991 - 05.1993
- Maintained arcade machines, ensuring optimal performance and appearance.
- Educated patrons on game rules and procedures to enhance their experience.
- Conducted routine maintenance checks to identify equipment issues early.
- Provided comprehensive repair and maintenance on arcade games.
- Monitored game inventory, restocking supplies as needed for peak times.
- Assisted customers with game selection and provided technical support.
- Enforced arcade policies, ensuring a safe and enjoyable environment for all guests.
- Communicated proactively with guests to troubleshoot problems and provide guidance for arcade equipment.
Education
Bachelor of Science - Computer Information Systems
DeVry University
Decatur, GASkills
- Inventory management
- Team building
- Microsoft office
- Quality assurance
- Technical support
- Problem resolution
- Troubleshooting
Certification
Red Hat Systems Administrator
Timeline
Warehouse
Lansing Building Products
12.2003 - Current
Overnight Replenishment Associate
Target
11.2001 - 11.2003
QA System Administrator
Great Bridge
10.2000 - 03.2001
Phone Tech Support/Affiliate Helpdesk
Infinite
08.1995 - 09.2001
Computer Tech
Club Software and Computer Warez
05.1993 - 08.1995
Arcade Attendant and Repair
Space Port
09.1991 - 05.1993
Bachelor of Science - Computer Information Systems
DeVry University