Wayland Peregoy
Keysville
Summary
Dynamic Computer Repair Technician with a proven track record at Self Employed Services, excelling in hardware and software installation. Known for enhancing customer satisfaction through effective technical support and innovative problem-solving. Strong communication skills and a commitment to quality ensure optimal device performance and user experience.
Experienced with diagnosing and repairing computer hardware and software. Utilizes strong troubleshooting skills to resolve issues efficiently and effectively. Track record of providing exceptional customer service and support.
Overview
7
7
years of professional experience
Work History
Computer Repair Technician
Self Employed Services
05.2018 - Current
- Disassembled computers to perform diagnostics and check for repair needs.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
Sales Associate
Dollar General
06.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma - Computer And Information Sciences
Randolph Henry High School
Charlotte Court House, VA05.2019
Skills
- Computer assembly
- Hardware and software installation
- Technical support
- System upgrades
- Electronics repair
- Graphic designing
- Hardware installation
- Language fluency
- Hardware testing
- Network troubleshooting
- Network maintenance
- Software updating
- Creativity and innovation
- Testing and evaluation
- Equipment configuration
- Telephone and email communication
Timeline
Sales Associate
Dollar General
06.2022 - 08.2023
Computer Repair Technician
Self Employed Services
05.2018 - Current
High School Diploma - Computer And Information Sciences
Randolph Henry High School
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