WAYNE CHISHOLM
Williamsburg
Summary
Experienced troubleshooter skilled at resolving technical issues, utilizing strong communication and problem-solving skills to assist users and optimize system performance. Possesses comprehensive knowledge of hardware and software platforms, providing support and technical guidance. Thorough team contributor with strong organizational capabilities, skilled at managing multiple projects simultaneously while ensuring accuracy. Demonstrates effectiveness in prioritizing tasks and meeting deadlines. Additionally, experienced in transportation logistics, ensuring timely deliveries through strong navigational skills and route planning to maximize efficiency and safety. Maintains vehicle standards and adheres to regulatory requirements with a proven track record.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner/Operator Truck Driver
F.A.M.M.E TRANSPORT
01.2020 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
IT Help Desk Technician
Colonial Williamsburg Foundation
03.2021 - 12.2021
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
Owner
W.J.L COURIERS LLC
01.2019 - 01.2020
- Delivering vehicles along the east coast
- Managed two or more drivers at a time
- Implemented successful business strategies to increase revenue and target new markets.
- Identified new opportunities for growth, expansion, and diversification.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Owner/Event Promoter
F.A.M.M.E Ent
01.2018 - 01.2019
- Create brand awareness
- Managed social media accounts to engage potential customers, creating a loyal online following that translated into increased foot traffic.
- Created enticing visual materials, such as flyers and posters, to effectively advertise upcoming events and promotions.
- Coordinated event logistics, including staffing, security and entertainment schedules, ensuring seamless execution of each event.
- Established partnerships with local businesses for cross-promotions, enhancing the club''s visibility in the community.
Sales Representative
DIAMOND RESORTS
01.2016 - 01.2018
- Negotiated deals and handled complaints or objections.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Identified customer needs by asking questions and advising on best solutions.
- Provided technical support for customers using the company's products or services.
- Negotiated pricing contracts with customers to maximize profits.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Help Desk Analyst
GSK Solutions
02.2015 - 08.2015
- Identified customer needs and provided solutions in a timely manner.
- Tested fixes prior to deployment into production environment..
- Developed reports related to helpdesk activities and performance metrics.
- Maintained positive working relationship with fellow staff and management.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
DEISEL TECHNICIAN SCHOOL -
TIDEWATER COMMUNITY COLLEGE
01.2023
Skills
- Computer skills
- Customer service
- Communication Skills
- Time management
- Organization
- Safety compliance
- Professionalism and work ethic
- DOT compliance
- Printer setup
- IT documentation
- Remote support
- Application support
Personal Information
Title: SALES REPRESENTATIVE/SERVICE TECHNICIAN
Leadership Experience
While being an owner of a company, I maintained being a worker, receptionist, and bookkeeper on top of the duties I carry as a business owner.
Certification
Google Cybersecurity Certification
CompTIA Security +
Timeline
IT Help Desk Technician
Colonial Williamsburg Foundation
03.2021 - 12.2021
Owner/Operator Truck Driver
F.A.M.M.E TRANSPORT
01.2020 - Current
Owner
W.J.L COURIERS LLC
01.2019 - 01.2020
Owner/Event Promoter
F.A.M.M.E Ent
01.2018 - 01.2019
Sales Representative
DIAMOND RESORTS
01.2016 - 01.2018
Help Desk Analyst
GSK Solutions
02.2015 - 08.2015
DEISEL TECHNICIAN SCHOOL -
TIDEWATER COMMUNITY COLLEGE
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