Wendy Aguinada
Sterling
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Oncology Patient Access 3
Inova Health Systems
Fairfax
02.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Imaging Scheduling
Inova Health System
Fairfax
07.2022 - 02.2024
- Answer Multiple calls
- Managed EMR system
- Update insurance/addresses
- Answer any concerns and email supervisors
Lead Patient Service Representative
WASHINGTON RADIOLOGY
Sterling
02.2020 - 07.2022
- Answer Multiple calls
- Managed EMR system
- Update insurance/addresses
- Scanned patients order into there file
- Collect co-pays
- Interpretive if needed
- Schedule appointment
- Check in/check out!
- Pull callback charts for next day with reports
- Check screening charts
- Medical Records for patient request
- Assist techs bringing patients back
- Schedule Biopsies
- Call patients when no show
- Train new staff members
- Call to schedule callbacks
- Sent emails to radiologist any patient concerned
Medical Assistant/Medical Receptionist
OB/GYN ASSOCIATES
Sterling
03.2017 - 02.2020
- Prepare patient chart records
- Bring patient to exam room and take vitals
- Set up the exam room for doctors
- Assist the doctors with exams
- Keep detailed log of all injections
- Recall all abnormal results
- Order and maintain all medical and surgical supplies
- Called patients with results
- In charge of the nurse line for problems and refills
- Worked with the doctors to refill or fill prescriptions for patients
- Assisted and prepared for Colposcopy
- Assisted and prepared for Cryo
- Assisted and prepared for IUD insertion and removal
- Assisted with Explanation insertion and removal
- Kept all rooms stocked and ready for daily routine
- Assist phlebotomist when needed
- Scheduled Any type of Surgery
- Pre-Cert Surgeries/Benefits for OB care
- Scheduled Appointments/put in Insurance Information
- Answer multiple calls check in and check out patients update patients information
Medical Assistant
New Horizon Pediatrics
Reston
06.2015 - 03.2017
- Cleaned and prepared exam rooms, escorted and prepped patients
- Interviewed patients, documented medical complaints, measured and record height, weight and vital signs and medical history
- Analyzed blood- urine samples and performed all Laboratory work needed for patient care
- Performed vaccinations, pulse, hearing test and vision screenings
- Excellent ability to deal with insurance companies regarding pre-authorizations of prescriptions and procedures
- Managed EMR System
- Managing inventory vaccines and supplies for the office
- Answering multiple phone lines, scheduling appointments, answering nurse calls
Medical Assistant
Virginia Allergy and Pediatrics
Great Falls
06.2012 - 05.2015
- Cleaned and prepared exam rooms, escorted and prepped patients
- Interviewed patients, documented medical complaints, measured and record height, weight and vital signs and medical history
- Analyzed blood- urine samples and performed all Laboratory work needed for patient care
- Performed vaccinations, pulse, hearing test and vision screenings
- Excellent ability to deal with insurance companies regarding pre-authorizations of prescriptions and procedures
- Managed EMR System
- Managing inventory vaccines and supplies for the office
- Answering multiple phone lines, scheduling appointments, answering nurse calls
- Allergy Testing and Spirometry
Medical Assistant
DR SHUKLA
Reston
04.2012 - 06.2012
- Cleaned and prepped exam rooms; escorted and prepped patients
- Interviewed patients, documented medical complaints, and recorded medical history
- Measured and recorded vital signs, height and weight
- Greeted patients
- Answered multi-line phone system; scheduled appointments
- Performed EKG's, stress tests, and phlebotomy
- Processed medical charts
- Managed EMR system
Education
Diploma - Medical Assistant
Everest College
McLean, VAHigh school diploma -
Parkview High School
Skills
- Vital Signs
- Sterilization
- Surgical pre-op procedures
- Surgical post-op procedures
- Administer medications
- Administer injections
- Pediatrics
- BLS
- CPR
- Radiology
- Patient scheduling
- EMR management
Timeline
Oncology Patient Access 3
Inova Health Systems
02.2024 - Current
Imaging Scheduling
Inova Health System
07.2022 - 02.2024
Lead Patient Service Representative
WASHINGTON RADIOLOGY
02.2020 - 07.2022
Medical Assistant/Medical Receptionist
OB/GYN ASSOCIATES
03.2017 - 02.2020
Medical Assistant
New Horizon Pediatrics
06.2015 - 03.2017
Medical Assistant
Virginia Allergy and Pediatrics
06.2012 - 05.2015
Medical Assistant
DR SHUKLA
04.2012 - 06.2012
Diploma - Medical Assistant
Everest College
High school diploma -
Parkview High School