Wendy Ho
Short Pump
Summary
Dedicated professional with strong customer service skills and attention to detail. Experienced in managing cash transactions and providing personalized assistance to clients in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Barista
Pho Thien Phat II
Richmond
08.2025 - Current
- Maintained cleanliness of the coffee shop and equipment throughout shifts.
- Prepared and served a variety of coffee beverages to customers.
- Assisted customers with menu choices and special requests efficiently.
- Managed cash register transactions and handled customer payments accurately.
Receptionist Administrator
Anabelle Nail Cafe
Richmond
06.2025 - Current
- Managed front desk operations and greeted customers warmly.
- Scheduled appointments and maintained calendar for services.
- Processed customer transactions and handled cash register accurately.
- Responded to customer inquiries via phone and in-person effectively.
- Handled inventory management for office supplies and products efficiently.
Retail Sales Associate
Banana Republic
Richmond
03.2025 - 10.2025
- Assisted customers with product selection and provided personalized recommendations.
- Maintained visual merchandising standards to enhance store presentation.
- Collaborated with team members to restock merchandise and organize displays.
- Engaged customers by providing exceptional service and addressing inquiries promptly.
Server/Restaurant Hostess
Lakewood Retirement Community
Richmond
07.2024 - 02.2025
- Provided attentive service to residents during meals and special events.
- Collaborated with kitchen staff to ensure timely delivery of meals to residents.
- Supported team members during busy service periods to enhance workflow efficiency.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Host/Restaurant Server
ChengDu Chinese Restaurant
Richmond
12.2023 - 04.2024
- Managed reservation system to optimize seating arrangements and flow.
- Maintained cleanliness of entrance and dining area for guest comfort.
- Handled guest inquiries and resolved minor issues with professionalism.
- Supported team during busy shifts by facilitating communication among staff members.
- Managed incoming calls during busy shifts.
Education
High School Diploma -
Mills E. Godwin Highschool
Henrico 05-2026
Skills
- Customer service
- Cash handling
- Appointment scheduling
- Team collaboration
- Inventory management
- Effective communication
- Time management
- Ordering procedures
- Retail management
- Hospitality and accommodation
Languages
English
Professional
Vietnamese
Native/ Bilingual
Chinese (Mandarin)
Professional
French
Limited
Timeline
Barista
Pho Thien Phat II
08.2025 - Current
Receptionist Administrator
Anabelle Nail Cafe
06.2025 - Current
Retail Sales Associate
Banana Republic
03.2025 - 10.2025
Server/Restaurant Hostess
Lakewood Retirement Community
07.2024 - 02.2025
Host/Restaurant Server
ChengDu Chinese Restaurant
12.2023 - 04.2024
High School Diploma -
Mills E. Godwin Highschool