Wendy Moreno
Richmond
Summary
Highly skilled in conflict resolution, communication, and problem solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative (Remote)
Anchor
08.2023 - 03.2024
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Process orders, update customer accounts, and ensure accurate records in internal systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded proactively and positively to rapid change.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications
Customer Service Representative (Remote)
Trident Law Services
01.2021 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative (Remote)
DOMA Technologies
01.2020 - 01.2021
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
Education
GED -
LaBelle High School
LaBelle, FL04-2007
Skills
- Critical thinking
- Problem-solving
- Communication skills
Attention to detail
- Data entry
- Customer service
- Active listening
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative (Remote)
Anchor
08.2023 - 03.2024
Customer Service Representative (Remote)
Trident Law Services
01.2021 - 06.2023
Customer Service Representative (Remote)
DOMA Technologies
01.2020 - 01.2021
GED -
LaBelle High School