Wendy Torres
Winchester
Summary
Thrived in fast-paced hospitality environment, developing strong customer service and problem-solving skills. Built solid foundation in effective communication and teamwork, ensuring smooth operations and high guest satisfaction. Looking to transition into new field, leveraging transferrable skills to create value in diverse professional settings.
Knowledgeable about customer service and hospitality with keen interest in learning and growing within this dynamic field. Brings foundation in teamwork and communication skills essential for creating memorable guest experiences. Ready to use and develop interpersonal and organizational skills in Dietary Clerk role.
Overview
1
1
year of professional experience
Work History
Health Care Hospitality Intern
Valley Health-Winchester Medical Center
06.2025 - Current
- Assisted in daily operations, ensuring guest satisfaction through effective communication and service delivery.
- Coordinated with team members to streamline check-in processes, enhancing overall efficiency and guest experience.
- Supported event planning by organizing logistics and managing vendor relationships, contributing to successful functions.
- Worked in EVS
- Worked in Laundry
- Working in Nutrition
- Implemented feedback collection methods to assess guest experiences, facilitating continuous improvement initiatives.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
05.2024 - Current
- Provided excellent customer service by promptly addressing customer inquiries and concerns.
- Operated kitchen equipment and maintained cleanliness to ensure food safety standards.
- Collaborated with team members to efficiently prepare and assemble menu items.
- Learned and followed established procedures for cash handling and register operations.
- Participated in training sessions to enhance product knowledge and service techniques.
- Contributed to a positive team environment through effective communication and teamwork.
- Adapted quickly to changing demands during peak hours, maintaining efficiency in service delivery.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High School Diploma -
Millbrook High School
251 First Woods Dr, Winchester VA, 2260305-2026
Skills
- First aid and safety
- Staff training support
- Problem-solving abilities
- Multitasking
- Reliability
- Customer satisfaction
- Organizational skills
- Team collaboration
- Flexibility
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Health Care Hospitality Intern
Valley Health-Winchester Medical Center
06.2025 - Current
Crew Member
Bojangles' Famous Chicken 'n Biscuits
05.2024 - Current
High School Diploma -
Millbrook High School
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