Whitney Hawkins
Occoquan
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Interior Logic Group. Skilled in client relations and issue resolution, I excel in building relationships and anticipating needs. Achieved high client retention through exceptional service, demonstrating strong teamwork, and collaboration. Expert in account management and customer service, I drive success by focusing on significant achievements and leveraging both hard and soft skills.
Overview
6
6
years of professional experience
Work History
Account Manager
Interior Logic Group
08.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Operating as the lead point of contact for any and all matters specific to my accounts.
Community Manager
GSL Properties
04.2021 - 05.2023
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
Assistant Community Manager
EMG Management
09.2020 - 04.2021
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
Leasing Agent
Monarch Investments
10.2018 - 09.2020
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Participated in property inspections to prepare for move-ins and move-outs.
Education
In Progress - Psychology
University of New Mexico
Albuquerque, NMHigh School Diploma - General Studies
Los Lunas High School
Los Lunas, NM05.2009
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Goal oriented
- Issue resolution
- Staff management
- Leasing and sales
- Eviction procedures
- Fair housing mandates
- Vendor management
- Multi-family property management
Timeline
Account Manager
Interior Logic Group
08.2023 - Current
Community Manager
GSL Properties
04.2021 - 05.2023
Assistant Community Manager
EMG Management
09.2020 - 04.2021
Leasing Agent
Monarch Investments
10.2018 - 09.2020
In Progress - Psychology
University of New Mexico
High School Diploma - General Studies
Los Lunas High School
Similar Profiles
Mike MolinarMike Molinar
Remote Technical Support Analyst II at Interior Logic GroupRemote Technical Support Analyst II at Interior Logic Group
Robert VaughnRobert Vaughn
Carpet Technician at Interior Logic GroupCarpet Technician at Interior Logic Group
LYNDA SOMMERVILLELYNDA SOMMERVILLE
DIRECTOR-HUMAN RESOURCE at Interior Logic GroupDIRECTOR-HUMAN RESOURCE at Interior Logic Group