Whitney Saul
Pulaski
Summary
Results-oriented professional with a strong background in logistics and team leadership. Successfully managed transportation operations, trained team members, and promoted a positive work environment. Committed to operational excellence and enhancing customer satisfaction through effective communication and problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Substitute Bus Driver
Pulaski County Public Schools
Dublin
09.2017 - Current
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Handled high-stress situations with composure, providing prompt assistance to passengers.
- Coordinated with drivers and personnel to ensure timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 75 fleet vehicles.
Team Lead
7-eleven
06.2025 - 09.2025
- Coached team members in job task techniques to enhance skill development and operational effectiveness.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Demonstrated commitment to excellence, professionalism, and adherence to company values as a role model for the team.
- Trained new team members on company procedures and safety requirements to ensure compliance and readiness.
Customer Service Representative
Dish Network Corp
Christiansburg
08.2013 - 05.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with service inquiries and troubleshooting issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled billing inquiries and resolved payment issues promptly.
- Processed orders and managed customer accounts efficiently.
- Educated customers about available products and services.
- Maintained up-to-date knowledge of Dish Network's offerings and promotions.
- Provided feedback on common customer concerns to enhance service quality.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Business Administration and Management
Bluefield University
Bluefield, VA12-2025
Associate of Science - Business Management
New River Community College
Dublin, VA05-2021
Skills
- Safety compliance
- Route navigation
- Passenger assistance
- Customer service
- De-escalation
- Active listening
- Communication skills
- Decision-making
- Problem-solving
- Time management
- Dependable and reliable
- Microsoft Office Suite
Certification
- Commercial Drivers License - 2012-current
Timeline
Team Lead
7-eleven
06.2025 - 09.2025
Substitute Bus Driver
Pulaski County Public Schools
09.2017 - Current
Customer Service Representative
Dish Network Corp
08.2013 - 05.2014
Bachelor of Science - Business Administration and Management
Bluefield University
Associate of Science - Business Management
New River Community College