Detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Dispatch Admin/Case Creation
Daktronics
02.2024 - Current
Collaborated with the Dispatch and Field Service teams to schedule proactive service work, including event support, installations, and system checks.
Organized and updated spreadsheets to effectively communicate across multiple teams.
Effectively managed the needs of multiple accounts to ensure contractual obligations were being met for each customer entitled to proactive service.
Assisted with additional day-to-day operations as needed, including invoice processing.
Tenant Services Representative
Baylor Management Corporation
Norfolk, VA
11.2016 - 02.2024
Streamlined office operations by effectively monitoring and addressing client correspondence and project updates on a daily basis.
Planned and supervised logistics and materials for weekly staff meeting.
Coordinated maintenance for over 50 commercial and residential properties and supervised maintenance technicians.
Assisted management with recruitment and hiring of staff.
Front Desk
Massage Luxe
Suffolk, VA
09.2013 - 12.2016
Answered multi-line phone system and promptly handled inquiries.
Maintained and updated client records.
Scheduled appointments and maintained calendars for multiple providers.
Built rapport with clients to ensure membership retention.