Wilai Schober
Woodbridge
Summary
Dynamic Table Games Floor Supervisor at MGM National Harbor with a proven track record in enhancing customer satisfaction and operational efficiency. Expert in problem-solving and decision-making, I successfully trained new dealers and resolved disputes, ensuring compliance with gaming regulations while fostering a welcoming environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Table Games Floor Supervisor
MGM National Harbor
Oxon Hill
07.2023 - Current
- Supervised the day-to-day operations of table games, including scheduling staff, assigning duties, and resolving disputes.
- Provided training for new dealers on game rules and regulations.
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
Table Game Dealer
MGM National Harbor
Oxon Hill
10.2018 - 06.2025
- Facilitated casino games in compliance with gaming regulations and MGM internal controls.
- Ensured welcoming environment while providing accurate and secure game operations.
- Addressed player inquiries to uphold integrity and enhance customer satisfaction.
Guest Room Attendant / Mini Bar Attendant
MGM National Harbor
Oxon Hill
10.2016 - 10.2018
- Maintained cleanliness and replenished amenities in guest rooms per corporate standards
- Communicated room status to management and coordinated maintenance requests
Customer Service / Hostess
Mango Grove Restaurant
Columbia
04.2016 - 10.2016
- Greeted and seated guests, managed reservations and special requests
- Provided personalized guest interactions, monitored dining satisfaction
Guest Service Representative
Metharak Training Nursing College
Bangkok
01.2008 - 01.2010
- Coordinated travel, conferences, and student outreach events
- Served as a public-facing liaison, providing academic counseling and admissions support
Education
A.A. Degree - Hospitality Management
Howard Community College
Maryland, USA01.2016
Nurse Aid Certificate Program -
Metharak Training Nursing College
Bangkok, Thailand01.2008
Bachelor’s Degree - Communication Arts
Bangkok University
Bangkok, Thailand01.2006
Skills
- Customer service
- Problem solving
- Decision making
Certification
- Nurse Assistant Certification, Thailand
- Red Cross CPR, First Aid & AED – Maryland, USA
- Flight Attendant Preparation Program – Achieve Bangkok, Thailand
Technical & Language Skills
• MS Office Suite (Word, Excel, PowerPoint, Access), Oracle
• Bilingual: Thai (native), English (advanced)
• Excellent in hospitality presentations and service delivery
• Knowledgeable in evacuation, emergency equipment, and safety protocol
References
References available upon request.
Timeline
Table Games Floor Supervisor
MGM National Harbor
07.2023 - Current
Table Game Dealer
MGM National Harbor
10.2018 - 06.2025
Guest Room Attendant / Mini Bar Attendant
MGM National Harbor
10.2016 - 10.2018
Customer Service / Hostess
Mango Grove Restaurant
04.2016 - 10.2016
Guest Service Representative
Metharak Training Nursing College
01.2008 - 01.2010
A.A. Degree - Hospitality Management
Howard Community College
Nurse Aid Certificate Program -
Metharak Training Nursing College
Bachelor’s Degree - Communication Arts
Bangkok University
Similar Profiles
Claire ZhangClaire Zhang
Table Game Supervisor at MGM NATIONAL HARBOR NationalTable Game Supervisor at MGM NATIONAL HARBOR National
DERRICK MATTHEWSDERRICK MATTHEWS
Security Investigator at MGM National Harbor CasinoSecurity Investigator at MGM National Harbor Casino
Jameka DentJameka Dent
Bartender at MGM National HarborBartender at MGM National Harbor
Cedrick JohnsonCedrick Johnson
Logistics Coordinator at US ArmyLogistics Coordinator at US Army
Renad NahariRenad Nahari
Security Officer at Securitas Security Services USASecurity Officer at Securitas Security Services USA