Wilfried Sedji
Alexandria
Summary
Detail-oriented professional with expertise in troubleshooting and technical support. Demonstrated success in creating user documentation and facilitating client workshops, leading to improved user experience and satisfaction.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Technical Consultant
Flycash
Angoulem
01.2022 - 12.2025
- Analyzed client requirements to design effective technical solutions.
- Collaborated with cross-functional teams to implement software integrations.
- Provided technical support and troubleshooting for client inquiries.
- Developed user documentation and training materials for software applications.
- Conducted system testing to ensure functionality and reliability of solutions.
- Assisted in project management by tracking progress and deadlines.
- Maintained updated knowledge of industry trends and technology advancements.
- Facilitated workshops to educate clients on product features and best practices.
Sales Team Leader
Instill
Arlington
09.2020 - 12.2021
- Led sales team meetings to align strategies and share best practices.
- Trained new sales representatives on product knowledge and customer engagement techniques.
- Developed sales scripts to enhance communication with potential clients.
- Monitored team performance metrics to identify areas for improvement.
- Collaborated with marketing to create promotional materials and campaigns.
- Implemented feedback sessions to address team concerns and boost morale.
- Established relationships with key clients to foster loyalty and trust.
- Resolved customer inquiries and complaints to ensure satisfaction and retention.
- Conducted regular meetings with team members to review goals and objectives.
- Monitored daily sales activities and provided feedback to team members.
Network Marketing Leader
Winalite International
Alexandria
11.2016 - 04.2020
- Diagnosed software and hardware issues for various devices.
- Provided technical support to customers via phone and chat.
- Documented solutions in knowledge base for future reference.
- Assisted customers with product installations and configurations.
- Collaborated with team members to resolve complex technical problems.
- Managed support tickets, ensuring timely follow-up and resolution.
- Maintained up-to-date knowledge of company products and services.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Collaborated with other departments within the company when needed to resolve complex issues quickly and efficiently.
- Tracked customer requests from initial contact through resolution.
- Troubleshot system errors and identified potential solutions.
- Developed and executed comprehensive marketing strategies for product launches.
- Led cross-functional teams to enhance brand awareness and market positioning.
- Analyzed market trends to identify new opportunities for growth and innovation.
- Collaborated with sales teams to align marketing campaigns with business objectives.
- Managed digital marketing initiatives, including social media and email campaigns.
Field Operation Coordinator
Garrelo Company
Accra
02.2012 - 07.2016
- Managed daily field operations to elevate service delivery and improve efficiency.
- Collaborated with cross-functional teams to streamline operational processes.
- Managed scheduling and logistics for on-site teams and client engagements.
- Developed training materials for new staff on standard operational procedures.
- Monitored inventory levels and ensured timely replenishment of supplies.
- Implemented safety protocols to maintain compliance with company standards.
- Communicated effectively with clients to address inquiries and resolve issues.
- Assisted in analyzing operational data to improve team performance and workflows.
- Set project schedules and oversaw milestones for duration of project.
Education
Certificate - Scrum Master
Custom Scholar
Online07-2023
Certificate - AWS Cloud Practitionner
Amazon Web Service
Amazon Web Service07-2022
Certificate - Tech Support Specialist
Coursera
Online05-2021
Master of Science - Business Law & Management
Catholic University Of West Africa
Abidjan, Ivory Coast07-2010
Skills
- Technical solution design
- Software integration
- System testing
- User documentation
- Troubleshooting techniques
- Customer relationship management
- Problem solving
- Training and development
- Data analysis
- Project management
- Cross-functional collaboration
- Performance monitoring
- Technical solutions
- Technical consulting
Languages
French
Full Professional
English
Professional
Certification
Tech Support Specialist
Affiliations
AI Vibe Coder - Ticattitude, Alexandria, VA (2022-Now)
Timeline
Technical Consultant
Flycash
01.2022 - 12.2025
Sales Team Leader
Instill
09.2020 - 12.2021
Network Marketing Leader
Winalite International
11.2016 - 04.2020
Field Operation Coordinator
Garrelo Company
02.2012 - 07.2016
Certificate - Scrum Master
Custom Scholar
Certificate - AWS Cloud Practitionner
Amazon Web Service
Certificate - Tech Support Specialist
Coursera
Master of Science - Business Law & Management
Catholic University Of West Africa