Willette Hyman
Ashburn
Summary
Dynamic Nurse Case Manager with extensive experience at Walter Reed National Military Medical Center, excelling in care coordination and patient advocacy. Proven ability to develop comprehensive care plans and enhance patient outcomes through effective communication and interdisciplinary collaboration. Skilled in data analysis and electronic health records, ensuring regulatory compliance and quality improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Nurse Case Manager
Walter Reed National Military Medical Center
Washington
04.2007 - 12.2025
- Provided education to patients and their families on disease management, medications and other treatments.
- Advised physicians regarding alternative levels of care when indicated such as skilled nursing facilities or hospice settings.
- Assisted patients in navigating through the healthcare system by providing support throughout their treatment process.
- Facilitated referrals between primary care providers and specialists when needed.
- Analyzed data from various sources including claims information, laboratory results and medication histories to identify potential risks or gaps in care.
- Participated in interdisciplinary team meetings to coordinate care for complex cases.
- Communicated regularly with patients via phone calls or emails to check on their progress and answer any questions they may have.
- Attended continuing education courses related to case management topics such as chronic illness management, utilization review techniques and ethical considerations.
- Coordinated with other healthcare professionals to provide comprehensive medical care to patients.
- Maintained accurate documentation of all case management activities in accordance with regulatory standards.
- Developed and implemented care plans for assigned patients, ensuring the highest quality of care.
- Reviewed physician orders for accuracy and completeness prior to implementation of service plan.
- Created discharge plans that ensure continuity of care after hospitalization or clinic visits.
- Evaluated nursing notes to confirm completeness and accuracy of descriptions outlining nursing care provided and corresponding patient responses.
- Charted weekly progress notes and quarterly summaries.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Education
Bachelor of Science - Nursing
Howard University
Washington, DC05-1973
Skills
- Care coordination
- Patient education
- Data analysis
- Care plan development
- Interdisciplinary collaboration
- Regulatory compliance
- Electronic health records
- Utilization review
- Effective communication
- Relationship building
- Patient advocacy
- Problem solving
- Documentation accuracy
- Case management
- Patient care and education
- Technology proficiency
- Clinical assessment
- Medication monitoring
- Resource management
- Electronic recordkeeping
- Community resource referrals
- RN case management
- Quality improvement
- Case evaluation
- Care planning
- Discharge planning
- Medication management
- Multidisciplinary approach
- Patient and family advocacy
- Written communication
- Problem-solving aptitude
- Training staff
- Chronic illness management
- Excellent communication
- Stroke patient care
- Rehabilitation assistance
- Monitor vital signs
Certification
- Certified Case Manager (CCM) - Valid thru 5/31/029
- RN License - 0001110042(Expired on 10/31/2025
- BLS - Valid thru 6/21/2025
Timeline
Nurse Case Manager
Walter Reed National Military Medical Center
04.2007 - 12.2025
Bachelor of Science - Nursing
Howard University
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