William Banks
Portsmouth
Summary
Dynamic Customer Service Agent with American Airlines/DBA Piedmont Airlines, adept at problem resolution and data entry. Successfully managed escalations, ensuring timely resolutions and enhancing customer loyalty. Known for outstanding communication skills and meticulous attention to detail, consistently delivering positive experiences in high-pressure environments.
Knowledgeable [Desired Position] with solid foundation in customer service. Proven ability to resolve issues efficiently and maintain high customer satisfaction rates. Demonstrated expertise in communication and problem-solving.
Overview
29
29
years of professional experience
Work History
Customer Service Agent
American Airlines/DBA Piedmont Airlines
11.1996 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Education
College Prep
Warren Harding High School
Bridgeport, CTSkills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
Timeline
Customer Service Agent
American Airlines/DBA Piedmont Airlines
11.1996 - Current
College Prep
Warren Harding High School
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