William Bennett
Williamsburg
Summary
Proven multitasker and team collaborator, I excelled at Dog Street Gastropub by enhancing customer satisfaction and supporting dining area readiness. Skilled in customer service and detail-oriented tasks, I adeptly managed high-pressure situations and ensured guest safety as a Lifeguard, contributing significantly to team success and maintaining a professional appearance.
Overview
1
1
year of professional experience
Work History
Host
Dog Street Gastropub
09.2023 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Lifeguard
Clear Water Pool Management
05.2023 - 09.2023
- Learned and became proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in pool and surrounding area.
- Prevented accidents through regular equipment inspections and maintenance.
Education
Bachelor of Science - Mechanical Engineering
West Virginia University
Morgantown, WV12-2028
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Professional appearance
- Telephone reception
- Guest relations
- Server support
Employee of the month
I got employee of the month due to my ability to defuse extremely tense moments on the pool deck while also saving a girl who had a panick attack in the water.
Timeline
Host
Dog Street Gastropub
09.2023 - 06.2024
Lifeguard
Clear Water Pool Management
05.2023 - 09.2023
Bachelor of Science - Mechanical Engineering
West Virginia University
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