William Bradley
Richmond
Summary
Collection Manager with extensive experience in overseeing collection processes and maintaining legal compliance. Proven ability to train teams and implement effective negotiation strategies, leading to improved recovery rates and successful loss mitigation outcomes.
Overview
29
29
years of professional experience
Work History
Collection Manager
Henrico Federal Credit Union
Henrico
09.2008 - Current
- Managed collection processes to ensure timely payment of delinquent mortgages, vehicle loans, signature loans, lines of credit, and credit card accounts.
- Led team meetings to discuss strategies for improving collection efforts.
- Trained collection staff on effective communication techniques with members, offering guidance for conflict resolution of complex situations.
- Contacted members to discuss late payments, offering solutions for overdue accounts.
- Effectively negotiated restructuring of loan payments.
- Collaborated with the legal department to initiate litigation and represent the credit union during court proceedings.
- Attended training on credit management, bankruptcy and civil court practices to maintain compliance.
Collector
Connects Federal Credit Union
Richmond
05.1996 - 08.2008
- Communicated with members regarding delinquent loans, and credit card balances, and negotiated repayment options.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Prepared monthly reports summarizing collections activity for management review.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Maintained accurate records of all collections activities and client interactions.
- Oversaw settlement, discharge, and sale of repossessed items and buildings.
Education
Bachelor of Science - Business Administration
Longwood University
Farmville, VASkills
- Debt recovery
- Credit risk assessment
- Loan restructuring
- Collections software
- Legal compliance
- Financial analysis
- Team leadership
- Conflict resolution
- Negotiation tactics
References
References available upon request.
Timeline
Collection Manager
Henrico Federal Credit Union
09.2008 - Current
Collector
Connects Federal Credit Union
05.1996 - 08.2008
Bachelor of Science - Business Administration
Longwood University
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