William Cannon
West Springfield
Summary
Accomplished social service professional with a strong career history in maximizing constituent growth through business development and career placement. Experienced in managing and distributing material resources to create and ensure health and wellness equity. Skilled in developing effective community engagement strategies. Adept at supervising and mentoring personnel to assume leadership roles, resulting in successful delivery of projects.
Overview
2026
2026
years of professional experience
Work History
Account Manager
MedStaffers Plus
Sales and Marketing/Executive Recruiter
Delphi Solutions/Delphi Medical Staffers/Rohn Rogers
Sales and Marketing/Contract Administrator
Diversity Services, Inc.
Client Service Manager
Multi-Tasking Systems, Inc.
Outreach/Intake Coordinator
Multi-Tasking Systems, Inc.
Asset Protection Associate
Giant Food Stores
04.2024 - Current
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Wrote reports for internal and external crime, burglary, or theft.
- Checked CCTV for evidence of shoplifting.
- Kept patrons and employees safe and from criminal activity.
T2 Community Organization Supervisor
The Fedcap Group
01.2012 - Current
- Provided training and supervision to 15 -20 canvassers tasked with engaging community residents to educate and prevent the spread of COVID-19 and the benefits of getting vaccinated
- Ensure accurate and timely reporting and data entry of activities for assigned areas
- Submit data and narratives for daily, and weekly reports
- Identified canvassers for leadership roles and facilitated their development and promotion
Warehouse Supervisor
The Fedcap Group
01.2012 - Current
- Supervised teams of 3-10 Warehouse Specialists at multiple distribution locations who were engaged in receiving, storing, and distributing supplies for community engagement around COVID-19 in New York City neighborhoods
- Provided warehouse-based resource management, including the facilitation of inventorying, and distributing canvassing event supplies and PPE
- Oversaw the inventory, organizing, data entry, and management of the schedule of supplies coming in and out of the warehouse facility
Community Health Worker Supervisor
The Fedcap Group
01.2012 - Current
- Recruited, interviewed, and hired 12 Community Health Workers, ensuring initial contract deliverable
- Engaged with and supervised the activities of the team of Community Health Workers to promote health equity among community residents
- Promoted cultural competence and provided services, referrals and information to community members
Business Development Account Manager
Fedcap Inc.
01.2012 - 01.2021
- Collaborated with Retention Department and Case Management to oversee progress of employed participants and ensure successful achievement of goals and milestones
- Generated new business development for job placement services by attending community partner activities, career fairs, and employer hiring events
- Trained and mentored new account managers on program participant screening and program procedures and protocols
- Led and trained team of Business Development Managers at Employment Works and Career Advance on business development strategies, CRM job order creation, job applicant submissions, and job interview scheduling
- Maximized business development and job order creation by producing weekly updates focused on candidate pool
- Successfully added 30 new employer partner accounts, significantly increased number of new job orders per month
Account Manager
Wildcat Service Corporation / Bronx Workforce1
01.2010 - 01.2012
- Directed account management for collaboration with Wildcat Service Corporation to provide services for workforce development in Bronx, New York
- Established relationships with employers, obtained job orders, and managed job applicant referral process
- Updated and maintained job order and referral information in database systems
- Advanced hiring of job applicants by matching with job openings according to mandated sourcing strategies using ITG pipeline, job seeker dataset, and recruiting events
- Led innovative employment project with team of account managers to encourage use of employment center services by project participants
- Generated more than 200 job applicant referrals to job opportunities
Education
Liberal Arts and Sciences -
Southampton College of Long Island University
Southampton, NYSkills
- Business Development Strategies
- Supply Management
- Community Engagement
- Job Order Creation
- Cloud-Based Technology
- Deployment Scheduling
- Assessments & Screening
- Warehouse Equipment
- Team Building & Leadership
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
Timeline
Asset Protection Associate
Giant Food Stores
04.2024 - Current
T2 Community Organization Supervisor
The Fedcap Group
01.2012 - Current
Warehouse Supervisor
The Fedcap Group
01.2012 - Current
Community Health Worker Supervisor
The Fedcap Group
01.2012 - Current
Business Development Account Manager
Fedcap Inc.
01.2012 - 01.2021
Account Manager
Wildcat Service Corporation / Bronx Workforce1
01.2010 - 01.2012
Account Manager
MedStaffers Plus
Sales and Marketing/Executive Recruiter
Delphi Solutions/Delphi Medical Staffers/Rohn Rogers
Sales and Marketing/Contract Administrator
Diversity Services, Inc.
Client Service Manager
Multi-Tasking Systems, Inc.
Outreach/Intake Coordinator
Multi-Tasking Systems, Inc.
Liberal Arts and Sciences -
Southampton College of Long Island University
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