- Road Trips
- Video Gaming
- Team Sports
- I like working with my hands and fixing things
- Auto Repair/Restoration
William Clements
Colonial Heights
Summary
Experienced parts professional, skilled in inventory management and customer support. Recognized for reliability and adaptability in dynamic environments. Known for effective teamwork and strong commitment to achieving results through meticulous attention to detail and efficiency.
Overview
9
9
years of professional experience
Work History
Wholesale Parts Associate in Parts Department
Colonial Chevrolet
05.2025 - Current
- Provided essential support to both wholesale and retail departments, handling customer inquiries and offering accurate parts pricing for wholesale and retail customers.
Assistant Parts Manager in Parts Department
Loyalty Nissan
08.2024 - 05.2025
- Processed returns of damaged and defective parts to Nissan through the DBS system.
- Contributed to the annual physical inventory process, ensuring accurate stock levels.
- Assisted in creating an annual forecast to measure growth potential and establish performance goals.
- Coordinated with the service department to ensure timely procurement of the correct parts based on technicians' diagnostics.
- Won Parts Employee of the Year for 2024.
Parts Manager in Parts Department
Loyalty Used Car Supercenter
03.2022 - 08.2024
- Led parts management initiatives at the Used Car Center during a financially challenging period, addressing obsolescence issues and financial deficits.
- Successfully streamlined operations, transforming the role into an efficient and well-functioning position.
- Organized and filed a backlog of unprocessed invoices, demonstrating meticulous attention to detail.
- Reconciled three months' worth of returns, ensuring accurate documentation and resolution.
- Exhibited adaptability, attention to detail, and effective communication skills in both Collision Center and Service Department roles.
- Attended NCM Institute for Parts Manager Training in May 2024, successfully completing Parts Management Courses I and II to enhance leadership and operational expertise.
Parts Associate in Parts Department
Loyalty Nissan
10.2020 - 02.2022
- Played a crucial role as a Parts Associate at Nissan, collaborating closely with the service department.
- Managed pricing and ordering of parts for vehicle repairs based on diagnostic information provided by Technicians, demonstrating meticulous attention to detail.
- Provided essential support to both wholesale and retail departments, handling customer inquiries and offering accurate parts pricing for wholesale and retail customers.
- Demonstrated flexibility by working a Tuesday through Saturday shift, eliminating the need for team members to rotate Saturday shifts.
- Acted as a valuable floater between departments during staff shortages, providing support to Toyota, Volkswagen, and the Collision Center, ensuring continuity in dealership operations.
- Responded to a change in ownership by providing remote support for the newly acquired Chevy store while working at Nissan.
- Managed parts pricing and orders for the body shop at the Chevy store while fulfilling responsibilities at Nissan, showcasing adaptability during transitional phases.
Parts Associate in Parts Department
Loyalty Toyota
08.2020 - 10.2020
- Played a crucial role as a part-time floater between Toyota, Nissan, and Collision Center.
- Meticulously organized and stored parts orders before the dealership opened, setting the groundwork for a productive day.
- Assisted parts drivers by ensuring they had all necessary components for delivery routes, enhancing the efficiency of the parts delivery process.
- Played a crucial role in the parts management process at the body shop, including checking in delivered parts and assisting in paperwork processing.
- Committed to team collaboration, occasionally assisting the Nissan store in various capacities, including supporting inventory management and working at the parts counter.
- Stepped in to check in Nissan orders as needed, showcasing dedication to the overall success of the dealership.
Parts Associate in Parts Department
Loyalty Collision
01.2020 - 03.2020
- Collaborated closely with estimators to streamline the parts procurement process for vehicles undergoing repairs at the Collision Center.
- Meticulously verified parts orders, ensuring alignment with VIN specifications and confirming their condition upon arrival to prevent issues during the repair process.
- Played a pivotal role in the distribution process, providing necessary components to body technicians promptly.
- Contributed to the efficient and timely completion of each car by ensuring the availability of necessary components.
Parts Associate in the Parts Department
Priority Nissan
08.2019 - 12.2019
- Balanced a multifaceted part-time role alongside college studies, actively contributing to the efficiency and organization of the parts department.
- Collaborated closely with the Parts Manager to process core returns, optimizing the dealership's profitability by returning parts to Nissan for credit.
- Recognized and addressed the challenge of the warranty shelf, taking the initiative to clear out outdated warranty claims.
- Implemented a comprehensive reorganization plan for the upstairs storage area, installing additional shelves and categorizing parts based on type.
Parts Associate in the Parts Department
Loyalty Nissan Richmond
06.2016 - 08.2019
- Balanced work responsibilities before and after school, focusing on checking in and organizing orders before the start of the school day.
- Navigated a period of understaffing by stepping up and meeting the demands of the rotating employee schedule.
- Took on additional responsibilities, including training new hires on parts counter operations and order processing.
- Actively participated in parts inventory counting, contributing to accurate stock records.
- Played a pivotal role in the cleanup of cores and the warranty bin, maintaining an organized and efficient workspace.
Education
Electrical Engineering
Christopher Newport University
Newport News, VAAdvanced High School Diploma -
Colonial Heights High School
Colonial Heights, VA06.2017
Skills
- Problem-solving skills
- Workplace safety
- Team collaboration
- Shipping and receiving
- Returns processing
- Proficient in CCC, Dealertrack, and CDK
- Parts identification
- Ordering parts
- Invoice processing
- Order fulfillment
- Vendor relations
- Parts department organization
Interests
Timeline
Wholesale Parts Associate in Parts Department
Colonial Chevrolet
05.2025 - Current
Assistant Parts Manager in Parts Department
Loyalty Nissan
08.2024 - 05.2025
Parts Manager in Parts Department
Loyalty Used Car Supercenter
03.2022 - 08.2024
Parts Associate in Parts Department
Loyalty Nissan
10.2020 - 02.2022
Parts Associate in Parts Department
Loyalty Toyota
08.2020 - 10.2020
Parts Associate in Parts Department
Loyalty Collision
01.2020 - 03.2020
Parts Associate in the Parts Department
Priority Nissan
08.2019 - 12.2019
Parts Associate in the Parts Department
Loyalty Nissan Richmond
06.2016 - 08.2019
Electrical Engineering
Christopher Newport University
Advanced High School Diploma -
Colonial Heights High School
Community Service
- Colonial Heights High School, Football Player and Captain, 2012-08, 2016-11
- Colonial Heights High School, Automotive Skills USA Club President, 2016-09, 2017-06
- Colonial Heights Middle School, National Junior Honor Society, 2011-09, 2013-06