William Coates
Woodbridge,VA
Summary
Proven ability to resolve customer complaints and enhance dining experiences, while effectively supporting team members. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Server
Olive Garden
07.2025 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
To-Go Specialist
Olive Garden
03.2024 - Current
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Host
Olive Garden
12.2023 - Current
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Hylton
Woodbridge, VA05-2025
Skills
- Order delivery practices
- Team member support
- Relationship management
- Point of sale (POS) system operations
- Communication with managers and guests
- Exceptional customer service
Timeline
Server
Olive Garden
07.2025 - Current
To-Go Specialist
Olive Garden
03.2024 - Current
Host
Olive Garden
12.2023 - Current
High School Diploma -
Hylton