Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

William Cox

Crozet

Summary

A highly motivated and adaptable professional with a background in customer service management and elevated dining service. Skilled in customer service management, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless front-of-house operations and exceptional dining experiences for guests.

Overview

2
2
years of professional experience

Work History

FOH Manager

Mellow Mushroom
Charlottesville
09.2024 - 05.2025
  • Monitored balance sheets and income statements to evaluate financial performance.
  • Maintained accurate accounts for cash, fixed assets and other transactions.
  • Resolved customer complaints in a professional manner while maintaining brand integrity.
  • Trained front of house staff in customer service excellence and operational procedures.

Server

The Kitchen Bistro
Boulder
04.2023 - 08.2024
  • Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
  • Assisted guests with special requests and dietary restrictions to ensure a personalized dining experience.
  • Trained new employees to perform duties.
  • Coordinated with event planners for private dining arrangements and special events.

Education

Bachelor of Arts - Psychology & Neuroscience

University of Colorado At Boulder
Boulder, CO
05-2023

Skills

  • Financial management
  • Team leadership
  • Excellent communication
  • Customer service
  • Employee training
  • Conflict resolution
  • Reliable and responsible

Affiliations

  • Staying informed with recently published scientific literature
  • Physical fitness
  • Outdoor activities

Accomplishments

  • Chancellors Achievement Scholarship Recipient
  • Collegiate Scholars Member
  • Honor Roll Fall 2019 - Spring 2022
  • Dean's List Honoree Spring 2021
  • Proficient in French

Timeline

FOH Manager

Mellow Mushroom
09.2024 - 05.2025

Server

The Kitchen Bistro
04.2023 - 08.2024

Bachelor of Arts - Psychology & Neuroscience

University of Colorado At Boulder

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William Cox