William Evans

• Interceded between employees during arguments and diffused tense situations.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Monitored front areas so that questions could be promptly addressed.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Kept high average of performance evaluations.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Managed day-to-day business operations.
• Assessed assigned business operations to determine potential risks or control weaknesses.
• Identified risks and opportunities based on deep understanding of business operations, drivers of success, competitive knowledge, and how business aligned with objectives.
• Developed thorough knowledge with HASTUS, Transit Master, ATU Local 1177 Union Contract, and HRT Bus Operations Rule book.
• Assisted management with accident investigations and analysis to determine root cause for corrective action plan.
• Provided assistance in managing health and safety programs aligned with industry standards.
• Identified workforce safety violations and issued violations to maintain integrity of safety program.
• Conducted new employee interviews, orientation and training and provided ongoing monitoring and evaluation.
• Investigated and reported on hazardous materials spills, fires and other emergencies.

• Developed and implemented operational procedures to ensure quality standards are met.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Performed cost analysis for various projects to determine budget requirements.
• Maintained accurate inventory records to track stock levels and minimize costs.
• Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Analyzed data from daily reports to identify trends in production performance metrics.
• Created detailed reports on the performance of individual departments within operations.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
• Developed key performance indicators to measure effectiveness of operational processes.
• Built strong operational teams to meet process and production demands.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
• Managed scheduling, training and inventory control.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Identified areas of deficiency and performed root-cause analysis to solve problems.
• Presented performance and productivity reports to supervisors.
• Connected with clients and developed strategies to achieve sales and customer service goals.
• Enforced federal, state, local and company rules for safety and operations.
• Responded to information requests from superiors, providing specific documentation.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Planned delivery routing, team workflows, and promotional initiatives.
• Negotiated contracts with vendors and service providers, securing favorable terms.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Prepared staff work schedules and assigned team members to specific duties.
• Delegated work to staff, setting priorities and goals.
• Developed, implemented and trained on safety programs and injury prevention programs for industry clients.
• Directed recordkeeping and paperwork preparation in line with OSHA requirements.
• Monitored safety and assessed risk levels and mitigation strategies at industrial worksites and on construction jobs.
• Provided assistance in managing health and safety programs aligned with industry standards.

• Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
• Double-checked work orders and deliveries for quality assurance.
• Directed and initiated investigations to resolve shipper or customer complaints.
• Enhanced safety programs across the terminal through the facilitation of meetings and the dissemination of safety messages.
• Demonstrated flexibility by adapting to a variety of shifts and days throughout the week to meet the dynamic needs of the retail environment.
• Maintained composure and order when handling customer and employee injuries, incidents, and accidents.
• Planned freight loads and coordinated with conductors and engineers to achieve accurate, timely delivery of products.
• Remained standing for long periods of time.
• Addressed customer complaints and feedback, resolving issues effectively.
• Developed emergency protocols for warehouse and safety guidelines.
• Directed and monitored the tracking, routing, and dispatching of transportation locomotives.
• Monitored employee performance and productivity.
• Managed internal operational standards and productivity targets.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Compiled training materials for new employees and tracked skill development.
• Encouraged and promoted ideas aligned to business needs and benefits.
• Checked web-based monitors for tank levels and generated delivery tickets.
• Managed inventories to avoid stock-outs and demurrage.
• Directed day-to-day railroad activities and set long-term goals.
• Organized and coordinated the daily activities of terminal operations staff.
• Analyzed workflow processes to identify areas for improvement and implement changes accordingly.
• Developed and maintained positive relationships with internal and external customers.
• Maintained accurate records of all cargo movements in the terminal.
• Communicated with dispatched personnel and drivers to ensure efficiency.
• Supervised staff responsible for performing inventory control activities including counting, weighing, labeling, sorting, packing and unpacking goods.
• Directed the loading and unloading of containers from vessels, railcars, trucks, and other carriers.
• Monitored production schedules to ensure timely delivery of shipments to customers.
• Performed monthly audits of warehouse operations to ensure accuracy in inventory management practices.

• Reviewed technical documentation to complete equipment maintenance and repair.
• Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
• Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
• Inspected fire extinguisher equipment to maintain safe environment for workers or residents.
• Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
• Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
• Finalized work on building systems by completing basic carpentry and other finish work.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Examined alarm systems and monitors to meet carbon monoxide and fire standards and safeguard personnel.
• Removed outdoor debris, including yard clippings into receptacles to properly maintain grounds.
• Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
• Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
• Studied system requirements to order components and parts and perform acceptance tests.
• Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
• Followed all work orders and specifications to determine which machines and equipment required replacement, repair, or maintenance.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Conducted routine inspections to check quality and compliance with established specifications.
• Tracked and prepared quarterly reports to present to leadership.
• Conducted employee evaluations to provide feedback and set expectations for future job performance.
• Coordinated employee schedules to keep pace with business needs and meet company demands.
• Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
• Monitored workflow to improve employee time management and increase productivity.
• Maintained compliance with company policies, objectives, and communication goals.
• Evaluated employee performance and coached and trained to improve weak areas.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Worked with management team to implement proper division of responsibilities.
• Set overall vision and provided team leadership.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Achieved results by working with staff to meet established targets.
• Delegated high volumes of work to empower team, build trust and assist with professional development.
• Interviewed, hired, and trained new employees for production positions.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Identified individual employee's unique work styles and adapted management methods.

Prepared, calibrated and monitored production levels to achieve targets.

• Organized contests and established goals to optimize productivity and improve employee morale.

• Reviewed technical documentation to complete equipment maintenance and repair.
• Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
• Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper.
• Inspected and tested machinery and equipment to diagnose malfunctions.
• Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
• Managed available parts, tools, and materials inventory to maintain prompt response capability.
• Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
• Tossed all outdoor debris, including yard clippings into receptacles to properly maintain grounds.
• Inspected systems in use to detect problems, complete maintenance and recommend solutions.
• Examined alarm systems and monitors to meet carbon monoxide and fire standards and safeguard personnel.
• Interpreted drawings, blueprints and schematics of building and systems layout as well as machinery construction.
• Reduced opportunities for theft and trespassers by securing all entrances and exits.
• Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
• Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
• Maintained cleanliness of buildings and property.
• Installed replacement parts and components as well as entire systems.
• Operated sledgehammers, shovels, picks, rakes, weed trimmers and leaf blowers to maintain exterior of facility.
• Used trowels, gauge lines, air hammers, plumb bobs, and chisels to set mortar, bricks, blocks and stones.
• Studied system requirements to order components and parts and perform acceptance tests.
• Trained junior maintenance professionals on correct repair and cleaning procedures.
• Removed dirt and lubricated machinery shafts, bearings, and gears as part of regular maintenance.
• Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
• Followed all work orders and specifications to determine which machines and equipment required replacement, repair, or maintenance.
• Removed damaged portions of walls, walkways, partitions, and other similar structures in preparation for repairs.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
• Finalized work on building systems by completing basic carpentry and other finish work.
• Inspected fire extinguisher equipment to maintain safe environment for workers or residents.
• Used power and hand tools to complete repairs to building systems.
• Completed documentation for recordkeeping and customer use.
• Set overall vision and provided team leadership.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Prepared, calibrated, and monitored production levels to achieve targets.
• Organized contests and established goals to optimize productivity and improve employee Morale.
• Identified individual employee's unique work styles and adapted management methods.
• Worked with management team to implement proper division of responsibilities.
• Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
• Conducted employee evaluations to provide feedback and set expectations for future job performance.
• Coordinated employee schedules to keep pace with business needs and meet company demands.
• Tracked and prepared quarterly reports to present to leadership.

• Synthesized essential information from multiple sources to draw informed conclusions about the intentions of an intelligence target.
• I reviewed disciplinary and other adverse actions, then provided recommendations.
• Surveyed and analyzed terrain to determine optimum equipment placement and use.
• Tracked and filed administrative paperwork and personnel folders.
• Maintained an accurate inventory of all assigned equipment.
• Tracked personnel and supplies within the company.
• Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
• Developed work schedules for all team members to maximize shift coverage.
• Reviewed project details to ensure correct materials and equipment were brought to job sites.
• Effortlessly managed all issues by employing best practices and utilizing critical thinking skills to determine optimal solutions. Assignments were delegated according to site plans, project requirements, and the expertise of each team member.
• Established clear priorities and production quality standards.
• Interviewed, hired and trained new workers.
• Interacted with employees to demonstrate high standards and mitigate issues effectively.
• Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
• Set and revised production schedules to meet changing demands.
• Evaluated incoming materials for quality and amounts ordered.
• Communicated daily with vendors to keep project fully operational.
• Evaluated team member strengths and assigned tasks based upon expertise and background.
• Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
• Ensured projects were completed according to approved time, quality and cost estimates.