William Harless
Herndon
Summary
Dynamic Service Advisor with a proven track record at Subaru Of Sterling, excelling in customer satisfaction and retention. Leveraging expertise in Subaru vehicle maintenance and strong team collaboration, I consistently delivered exceptional service and resolved inquiries efficiently, enhancing client experiences and achieving team goals. Tech-savvy with a solid foundation in CRM software as with Automotive Sales Software.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor
Subaru Of Sterling
05.2023 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Parts Sales
AutoZone
06.2021 - 08.2022
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Maintained extensive understanding of common problems and methods for repair.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Education
No Degree - Engine Performance With Undercar Specialist
Montgomery College
Rockville, MD08-2022
High School Diploma -
Leonardtown HighSchool
Leonardtown, MD06-2019
Skills
- Engine Efficiency Analysis
- Suspension System Expertise
- Subaru Vehicle Maintenance
- Subaru Performance Tuning
- Subaru Master/Sr Advising
- Tech-Savvy
- Computer skills
- CRM software
- Sales expertise
- Technical support
- Team collaboration
- Order fulfillment
- Work order interpretation
Certification
- Undercar Specialist, Montgomery College - 2022
- Engine High Performance Training - 2022
- Certified Master Subaru Advisor, Subaru Of America - 23- Current
Languages
English
Native or Bilingual
Timeline
Service Advisor
Subaru Of Sterling
05.2023 - Current
Parts Sales
AutoZone
06.2021 - 08.2022
No Degree - Engine Performance With Undercar Specialist
Montgomery College
High School Diploma -
Leonardtown HighSchool
Similar Profiles
Cristian Velasco HilarioCristian Velasco Hilario
Warehouse Worker at Subaru Of America-Glanzmann SubaruWarehouse Worker at Subaru Of America-Glanzmann Subaru
Caden WagnerCaden Wagner
Service Technician at Subaru Of America-Glanzmann SubaruService Technician at Subaru Of America-Glanzmann Subaru
Luis MendezLuis Mendez
Lube Technician at Subaru Of America-Glanzmann SubaruLube Technician at Subaru Of America-Glanzmann Subaru