William Holmes
Dante
Summary
Compassionate PCA with extensive experience at Mountain Empire PACE, skilled in personal hygiene assistance and behavioral management. Proven ability to enhance patient comfort and safety while fostering independence. Adept at collaborating with healthcare teams to develop tailored care plans, ensuring optimal outcomes for patients with diverse needs. CPR certified and committed to maintaining HIPAA compliance.
Overview
8
8
years of professional experience
Work History
PCA
Mountain Empire PACE
10.2018 - 09.2021
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
Customer Service Representative
SYKES
08.2016 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
PCA
Public Partnerships LLC
10.2013 - 05.2017
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Maintained clean and safe environment to promote patient safety and comfort.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Transported patients between rooms and appointments or testing locations.
Education
Associate of Arts - Digital Communications And Media
SVCC
Richlands, VA05-2007
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- HIPAA compliance
- Daily living assistance
- Safety awareness
- Physical therapy assistance
- CPR certification
- Data collection
- Light housekeeping
- Documenting behaviors
Timeline
PCA
Mountain Empire PACE
10.2018 - 09.2021
Customer Service Representative
SYKES
08.2016 - 04.2018
PCA
Public Partnerships LLC
10.2013 - 05.2017
Associate of Arts - Digital Communications And Media
SVCC
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