WILLIAM LIVERING
Fairfax,VA
Summary
Experienced professional with a strong focus on meeting or exceeding objectives, seeking a PMP/IT Field Technician position. With over nine years of experience in technical and supervisory roles, successfully dealing with individual, corporate, educational, and government clients. Creative thinker and analytical problem-solver, consistently demonstrating the ability to manage projects on-site from planning through execution/completion, even under the pressure of fast-paced, time-sensitive environments. Exceptional interpersonal communication skills allow for effective interaction with diverse people. Decisive, energetic, and focused team leader/player, successfully leading high-performing teams through implementing change and improvements. Proven track record in managing and troubleshooting complex systems brings expertise in network administration, hardware deployment, and user support. Strong problem-solving abilities and excellent communication skills contribute to success in this field.
Overview
18
18
years of professional experience
Work History
POS Technician
Spencer Technologies
01.2024 - Current
- Ensured optimal performance of POS equipment through regular maintenance and updates.
- Kept up-to-date with industry trends, allowing for informed recommendations to clients about improving their current systems.
- Streamlined operations by effectively troubleshooting network connectivity issues affecting POS terminals.
- Reduced downtime for businesses by providing timely on-site technical support for POS systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Evaluated equipment to determine if it needed to be repaired or replaced.
POS Technician
Granite Telecommunications
10.2022 - 01.2024
- Ensured optimal performance of POS equipment through regular maintenance and updates.
- Kept up-to-date with industry trends, allowing for informed recommendations to clients about improving their current systems.
- Streamlined operations by effectively troubleshooting network connectivity issues affecting POS terminals.
- Reduced downtime for businesses by providing timely on-site technical support for POS systems.
- Provided exceptional customer service while addressing client concerns regarding their POS systems quickly and efficiently.
- Completed preventive maintenance on machines to enhance production and maintain quality.
IT Field Tech/IT Field Tech/Supervisor of Operations
Express Management Holdings
02.2017 - 07.2022
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components
- Improved customer service ratings by resolving technical, on-site and network issues quickly and accurately
- Carried out day-to-day duties accurately and efficiently
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Pulled and terminated a variety of cables
- Performed service and system maintenance as directed
- Pulled low-voltage cabling according to industry practices
- Installed IT equipment and installed rack to house the network equipment
- Tested all cabling, set up unit switches and access points and configured Cradlepoint routers to a certain point along with setting up synology systems
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Organized and detail-oriented with a strong work ethic.
- Managed customers' expectations of support and technology functionality to provide positive user experience
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Audio Visual Installer
Applied Visual Communication
03.2007 - 01.2017
- Provided technical expertise involved in the integration and operation of audio/visual equipment including display devices, projectors, video teleconferencing (VTC) systems and fiber equipment
- Assisted with the programming of the AMX and CRESTRON systems we installed
- Performed specialized technical tasks in the operation, installation and maintenance of complex sound systems
- Diagnosed malfunctions, troubleshot and made minor adjustments to audio/visual equipment and systems
- Heavily involved in testing and debugging systems for final QA and acceptance by the customer
- Mentored, trained and supervised junior staff
- Interpreted AV system drawings, schematics, and construction plans
Skills
- Active Listening
- Schematic Drawing
- Cable Pulling
- Critical Thinking
- Video Conferencing
- Testing Devices
- Equipment Installation
- Video Equipment
- Accurate Documentation
- Safety Protocols
- Skilled in Maintenance and Organization
- Job Inspections
- Material Inventory
- Work Orders
- Client Support
- Quality Checks
- Team Goals
- Customer Satisfaction
- Best Practices and Standards
- Maintaining Clean Work Areas
- System Layouts
- Team Meetings
- Low-Voltage Cabling
- Performance Management Strategies
- Project Specifications
- Customer Relations
- Network connectivity
- Wireless networking
- Hardware installation
- Operating systems
Timeline
POS Technician
Spencer Technologies
01.2024 - Current
POS Technician
Granite Telecommunications
10.2022 - 01.2024
IT Field Tech/IT Field Tech/Supervisor of Operations
Express Management Holdings
02.2017 - 07.2022
Audio Visual Installer
Applied Visual Communication
03.2007 - 01.2017
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