William Love
Pulaski
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Five Guys
11.2024 - 11.2025
- Developed training programs for staff, ensuring high standards of service and compliance.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Led cross-functional teams to improve customer satisfaction scores through targeted initiatives.
- Fostered a positive work environment that promoted teamwork and employee engagement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Sales Representative
Best Choice Roofing
03.2023 - 10.2024
- Research areas effected by storms, to go into those areas and get self generated business by knocking doors, meeting people throughout neighborhoods and offering free roof inspections
- Perform comprehensive roof inspections
- Assist home owners through entire process of their roof repairs or replacement for all cash deals, financed jobs, and insurance paid jobs.
- Work as a technical advisor to home owners when assisting with a claim through home owners insurance
- Write contracts for roof repairs and replacement
- After installs are completed, perform post install inspection, collect a “Certificate of Completion”, and any remaining out of pocket expenses the home owner may still owe
- Cultivated strong client relationships through effective communication and follow-up strategies.
- Developed tailored roofing solutions to meet customer needs and enhance satisfaction.
- Collaborated with installation teams to ensure quality workmanship and timely project completion.
General Manager
Cook Out
04.2013 - 03.2019
- Managed all restaurant operations
- Maintained high standards of sanitation and service during high-volume, fast paced operations
- Communicated clearly and positively with staff
- Ensured staff followed safe food preparation, assembly, and presentation
- Responsible for inventory control and stock ordering
- Effectively resolved employee and customer complaints promptly and professionally
- Trained staff to ensure quality and service
- Completed weekly schedules guaranteeing sufficient coverage for all shifts
- Maintained a safe working environment
- Accountable for all cash and bank deposits
- Adhered to company standards
- Complied with all health and fire regulations
- Prepared daily and weekly reports on sales, profits, and employee performance
- Minimalized operational cost of the restaurant
- Utilized computerized cashiering system
- Opening and closing of restaurant
Assistant General Manager
Backstreets Restaurant
06.2011 - 04.2013
- Overall management of restaurant
- Monitored food preparation methods to ensure that food was prepared and presented in an acceptable manner
- Implemented and followed opening and closing procedures
- Scheduled and received food and beverage deliveries
- Maintained food and equipment inventories and inventory records
- Complied with all health and fire regulations
- Handled employee time cards and payroll
- Made staff schedules to ensure business needs were covered
- Hiring and firing front and back of house staff
- Ensured diner satisfaction
- Organized and directed staff training programs
- Resolved personnel issues
- Evaluated employee performance
Floor Supervisor
Dish Network
04.2008 - 06.2011
- Managed teams of 15-25 agents
- Ensured all agents received proper training
- Handled escalated calls
- Listened to agent calls and provided constructive feedback
- Coached team to ensure call center and company-wide goals were met or exceeded
- Resolved personnel problems
- Evaluated individual agents and team performance
- Communicated with upper management involving hiring/firing decisions, team performance, goals, and training
- Documented agents' performance, attendance, and disciplinary action plans
Education
High School Diploma -
George Washington High School
Danville, VA01.2001
Skills
- Inventory
- Inventory control
- Ordering
- Scheduling (7 years)
- Time management
- Payroll
- Customer service
- Training
- Microsoft office
- Outlook
- Fast learner
- Problem solver
- Employee Evaluation
- Restaurant Management
- Food Safety
- Management
- Conflict Management
- Assistant Manager Experience
- Strategic Planning
- Microsoft Word
- Purchasing
- Supervising Experience
- Profit & Loss
- Kitchen Management Experience
- Team Management
- Recruiting
- Restaurant Experience
- Culinary Experience
- Quality Assurance
- Leadership
- Communication skills
- Supervising experience
- Service writing
- Inventory management
- Profit & loss
- Conflict management
- Restaurant experience
- Cash handling
- Team management
- Sales
- Cash register
- Training & development
- Typing
- Kitchen management
- Dealership experience
- Cooking
- Quality assurance
- Microsoft Office
- Office experience
- Microsoft Excel
- Microsoft Outlook
- Computer skills
- Leadership and team building
- Problem resolution
- Efficient multi-tasker
- Training and coaching
- Team leadership
- Staff management
- Relationship building
- Staff training/development
Certification
- Driver's License
- March 2021 to March 2029
Timeline
General Manager
Five Guys
11.2024 - 11.2025
Sales Representative
Best Choice Roofing
03.2023 - 10.2024
General Manager
Cook Out
04.2013 - 03.2019
Assistant General Manager
Backstreets Restaurant
06.2011 - 04.2013
Floor Supervisor
Dish Network
04.2008 - 06.2011
High School Diploma -
George Washington High School
Additional Information
- Skills
- Professional
- Leadership
- Payroll
- Dependable
- Adaptability
- Time Management
- Communication
- Conflict Resolution
- Ordering Supplies
- Management Skills
- Motivated
- Training Employees
- Customer Service
- Fast Learner
- Microsoft Office
- Multi-Tasking
- Inventory Control
- Outlook
- Ability to work
- Money Handling
- Flexible independently or with a
- Making Deposits
- Decision Making team
- Scheduling
- Problem Solver